Senior DDI Engineer – Service Request Fulfillment

Veriipro; Chandler (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Veriipro in Chandler, AZ seeks an experienced DDI SRF Engineer with 10+ years in DNS, DHCP, IPAM, VitalQIP, and BlueCat to support enterprise and global network operations.

You will focus on SRF, DDI changes, troubleshooting, and operational support across multiple regions, driving improvements and standardization.

Qualifications

• 10+ years of DDI/Network Engineering experience.
• Hands-on with VitalQIP and BlueCat.
• Strong enterprise DNS/DHCP/IPAM knowledge.
• Experience in global multi-region environments.
• Familiar with SRF and Change Management.

Responsibilities

• Manage DNS/DHCP/IPAM DDI service requests.
• Operate VitalQIP globally and support BlueCat.
• Design, review, schedule, implement, and validate DDI changes.
• Perform pre- and post-implementation checks and CRQs.
• Fulfill Resource Record, Device Registration, and Site Code requests.
• Troubleshoot complex DNS/DHCP/IPAM issues at L2/L3.
• Collaborate with partners to resolve issues.
• Act as DDI SME and maintain docs.
• Identify opportunities for process improvement and automation.

Skills

DDI/Network Eng

DNS

DHCP

IPAM

VitalQIP

BlueCat

SRF

Global/Multi-region

Troubleshooting

Stakeholder Mgmt

Tools

VitalQIP

BlueCat

ITIL

Job description

We are seeking an experienced DDI SRF Engineer with 10+ years of experience in DNS, DHCP, IPAM, VitalQIP, and BlueCat to support enterprise and global network operations. The role will focus on Service Request Fulfillment, DDI changes, troubleshooting, implementation, validation, and operational support.

Required Skills

• 10+ years of experience in DDI / Network Engineering.
• Strong hands-on experience with DNS, DHCP, and IPAM.
• Expertise in VitalQIP and BlueCat.
• Experience supporting global/multi-region DDI environments.
• Strong knowledge of DNS records, zones, resolution, and troubleshooting.
• Experience with Service Request Fulfillment (SRF) and Change Management/CRQs.
• Strong understanding of networking and IP addressing.

Key Responsibilities

• Manage and fulfill DNS/DHCP/IPAM DDI service requests.
• Manage VitalQIP globally across multiple regions and support BlueCat environments.
• Design, peer review, schedule, implement, validate, and close DDI requests.
• Perform pre- and post-implementation checks and execute approved CRQs.
• Fulfill Resource Record, Device Registration, and Site Code requests.
• Troubleshoot complex DNS/DHCP/IPAM issues and provide L2/L3 support.
• Collaborate with business partners, customers, and support teams to resolve complex issues.
• Act as a DDI SME and maintain technical documentation and operational standards.
• Identify opportunities for process improvement, automation, and standardization.

Secondary Skills

• Service Request Fulfillment / ITIL
• Change and Incident Management
• Network Operations
• L2/L3 Support
• Technical Documentation

Required Experience

• 10+ years of relevant DDI/Network Engineering experience.
• Hands-on VitalQIP and BlueCat experience.
• Strong enterprise DNS/DHCP/IPAM knowledge.
• Global network operations experience.
• Strong troubleshooting and stakeholder-management skills.