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Join a forward-thinking company dedicated to public safety, where your expertise in SQL database management will drive impactful software solutions. As part of a dynamic team, you'll work closely with clients to enhance the functionality of critical applications. This role offers the chance to innovate within a supportive environment that values collaboration and technical excellence. With opportunities to work on cutting-edge cloud solutions, you will play a key role in ensuring the quality and performance of vital public safety technologies. If you're passionate about making a difference, this is the perfect opportunity for you.
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals, and safer businesses. Connect with a career that matters, and help us build a safer future.
Centralized Managed and Support Operations (CMSO) is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission-critical goals and responsibilities. We provide support for groundbreaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. PSA deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among other offerings. CMSO is a fast-paced environment seeking motivated and professional individuals willing to work towards our organizational goals.
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals, and safer businesses. Connect with a career that matters, and help us build a safer future.
The Solutions Support team within CMSO is a highly technical group responsible for Tier 3 PremierOne Application escalations from Customer Support. The team provides technical specialist duties to other internal Motorola departments and acts as the primary point of contact for high-level customer issues. They serve as the gateway into engineering for code-related defects within services like CAD, Mobile, Records, Jail, and Suite applications. The team plays a crucial role in assessing critical issues promptly and determining whether code defects or configuration changes are necessary. They are involved in incident management as a Tier 3 escalation point and own the Problem Management process for root cause analysis of issues related to the PremierOne product.
Utilize your SQL database expertise as part of our software development team, employing modern Agile methodologies to enhance solutions for our Public Safety clients. We seek a talented and motivated SQL database engineer to build and maintain impactful software systems. This role primarily focuses on maintaining existing applications and developing improvements to enhance product quality and customer satisfaction. The work mainly involves our on-premise product, with opportunities to work on our CAD in the Cloud Azure solution. The team collaborates closely with customers and support staff to evaluate, triage, and improve the functionality and performance of the PremierOne CAD product.
Target Base Salary Range: $101,300 - $202,600. Compensation varies based on experience and skills. Other details include:
Our U.S. benefits include bonuses, health benefits, 401K, paid holidays, generous PTO, stock purchase plans, parental leave, and more. Motorola Solutions is an Equal Opportunity Employer committed to diversity and inclusion. Candidates with disabilities or health conditions can request accommodations by contacting ohr@motorolasolutions.com.
Motorola Solutions, Inc. is a leading provider of data communications and telecommunications equipment, succeeding Motorola, Inc.