Senior Data Scientist, IT Operations Forecasting & AI

Amazon; San Francisco (CA); On-site; USD 159,200 - 215,300; Full time

Benefits offered by this job

Health insurance

401(k) Plan

Paid Time Off

Job summary

Amazon is seeking a Senior Data Scientist to own end-to-end data science for IT operations. You will forecast incident volume, plan capacity, and design intelligent triage models that streamline global IT service delivery.

Lead model development and productionization using AWS services like SageMaker, Step Functions, and Lambda, collaborating with cross‑functional teams to drive operational excellence and data-driven decisions at scale.

Qualifications

• 5+ years of data querying languages (SQL) and scripting languages (Python) or statistical software
• 4+ years of data scientist experience
• Experience with statistical models, e.g., multinomial logistic regression
• Bachelor's degree in a quantitative field such as statistics, mathematics, data science, economics, engineering, or CS
• Experience building and deploying production ML models (classification, regression, time-series forecasting, anomaly detection)

Responsibilities

• Design, develop, and deploy ML models for IT operations forecasting (incident volume, capacity planning)
• Build severity classification and intelligent triaging models for thousands of daily IT service tickets
• Develop anomaly detection systems to identify emerging patterns in operational data
• Create econometric and statistical frameworks to measure impact of interventions
• Partner with engineering to productionize ML models via automated pipelines using AWS services (SageMaker, Step Functions, Lambda, Redshift)
• Design and conduct experiments to validate model performance and impact
• Develop data quality monitoring frameworks and standards for data integrity
• Collaborate with cross-functional teams to translate insights into actionable strategies
• Communicate findings to senior leaders through documents and presentations
• Mentor junior data scientists and engineers; contribute to multi-year science roadmap

Skills

SQL

Python

R

Matlab

Education

Bachelor's degree in a quantitative field

Master's degree in a quantitative field

Tools

SageMaker

Step Functions

Lambda

Redshift

S3

AWS Glue

EMR

Kinesis

FireHose

IAM

Job description

Amazon is seeking a Senior Data Scientist to own end-to-end data science for IT operations. You will forecast incident volume, plan capacity, and design intelligent triage models that streamline global IT service delivery.

Lead model development and productionization using AWS services like SageMaker, Step Functions, and Lambda, collaborating with cross‑functional teams to drive operational excellence and data-driven decisions at scale.