Senior Data Scientist, Customer Analytics & Growth Insights

Autodesk; United States; Remote; USD 112,000 - 201,000; Full time

Job summary

Autodesk is seeking a Senior Data Scientist to join our Customer Analytics team within Customer Success. You will build predictive models for product usage, churn, retention, and expansion, turning data into actionable recommendations that inform strategy and improve the customer experience.

Collaborate with Customer Success, Product, and Go‑to‑Market teams to apply AI techniques, create health signals, and embed predictive insights into dashboards and reporting to drive growth.

Qualifications

• 5–7+ years of experience in Data Science, Advanced Analytics, or similar roles.
• Strong proficiency in Python (preferred) or R for data analysis and modeling.
• Hands-on experience with predictive modeling techniques (e.g., regression, classification, clustering).
• Strong SQL skills and experience working with large-scale datasets.
• Solid understanding of customer analytics concepts (churn modeling, segmentation, cohort analysis).
• Working knowledge of machine learning/AI techniques and when to apply them to business problems.

Responsibilities

• Analyze product usage data to identify behavioral patterns, segmentation opportunities, and growth drivers.
• Develop predictive models to analyze customer churn, retention, expansion, and product adoption.
• Build customer health scores and predictive signals to support proactive customer success strategies.
• Apply appropriate AI/ML techniques (e.g., advanced segmentation, pattern detection, NLP where relevant) to enhance insights.
• Translate business questions into analytical frameworks and data science solutions.
• Partner with Customer Success and Product teams to identify opportunities to improve engagement and reduce churn.
• Generate actionable insights and recommendations to influence business decisions.
• Communicate complex analyses clearly to both technical and non-technical stakeholders.
• Collaborate with BI teams to embed predictive insights into dashboards and reporting.

Skills

Python

R

SQL

Data science

Predictive modeling

NLP

Statistical analysis

Machine learning

Education

Bachelor’s or Master’s degree in Data Science, Statistics, Mathematics, Computer Science, or related field

Tools

Tableau

Power BI

Job description

Autodesk is seeking a Senior Data Scientist to join our Customer Analytics team within Customer Success. You will build predictive models for product usage, churn, retention, and expansion, turning data into actionable recommendations that inform strategy and improve the customer experience.

Collaborate with Customer Success, Product, and Go‑to‑Market teams to apply AI techniques, create health signals, and embed predictive insights into dashboards and reporting to drive growth.