Senior Data Scientist, Contact Intelligence Commercialization

CVS Health; New York (NY); Hybrid; USD 83,000 - 222,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement plan

Job summary

CVS Health is seeking a Senior Data Scientist to advance Contact Intelligence across the enterprise. You will partner with Product, Customer Experience, Service Operations, Digital, and Analytics to identify opportunities, quantify business impact, and operationalize insights from CI.

The role emphasizes translating insights into measurable business outcomes, developing scalable analytical frameworks, and enabling stakeholders to embed CI insights into products, operations, and customer

Qualifications

• 3+ years of experience in advanced analytics, decision science, or applied AI/ML.
• 3+ years of hands-on experience with SQL and Python, with experience deploying analytics or AI solutions in cloud environments (GCP, AWS, or Azure).
• Hands-on experience applying LLMs, NLP, or GenAI techniques to text data to extract insights (e.g., call transcripts, chat logs, conversational data).
• Experience deploying and maintaining models or analytical assets in production, including monitoring and iteration.
• Strong communication skills, with the ability to present insights clearly to both technical and non-technical stakeholders.
• Experience developing analytical frameworks that influence business decisions, product strategy, operational improvements, or customer experience outcomes.
• Strong problem-solving skills with the ability to structure ambiguous business problems and translate them into analytical solutions.
• Experience with version control (Git) and modern analytics or data science workflows.
• Preferred: Experience working with call center, virtual assistant, or contact center data (voice, transcripts, chat, IVR, routing, agent interactions).
• Preferred: Experience analyzing digital, customer interaction, or call-center data.

Skills

Advanced analytics

SQL

Python

LLMs / GenAI

Model deployment

Communication

Analytical frameworks

Problem solving

Git

Call center data experience

Call center data analysis

Education

Bachelor's degree

Master's degree preferred

Tools

GCP

AWS

Azure

Job description

CVS Health is seeking a Senior Data Scientist to advance Contact Intelligence across the enterprise. You will partner with Product, Customer Experience, Service Operations, Digital, and Analytics to identify opportunities, quantify business impact, and operationalize insights from CI.

The role emphasizes translating insights into measurable business outcomes, developing scalable analytical frameworks, and enabling stakeholders to embed CI insights into products, operations, and customer