Lead Data Scientist, Contact Intelligence & AI Commercialization

CVS Health; North Dakota; Hybrid; USD 83,000 - 222,000; Full time

Job summary

CVS Health is seeking a Senior Data Scientist to advance Contact Intelligence across the enterprise. You will partner with Product, CX, Service Operations, Digital, and Analytics to identify opportunities, quantify business impact, and operationalize insights from Contact Intelligence across products and processes.

The role emphasizes translating data into measurable outcomes, building scalable analytics assets, and driving adoption of AI capabilities company-wide.

Qualifications

• 3+ years in advanced analytics, decision science, or applied AI/ML.
• 3+ years SQL and Python; experience deploying analytics in cloud (GCP, AWS, or Azure).
• Hands-on experience applying LLMs, NLP, or GenAI to text data.
• Experience deploying and maintaining models or analytical assets in production, including monitoring.
• Strong communication skills; ability to present insights to technical and non-technical stakeholders.
• Experience developing analytical frameworks that influence business decisions and strategy.
• Strong problem-solving skills; ability to structure ambiguous problems and translate to analytics.
• Experience with Git and modern analytics/data science workflows.

Responsibilities

• Partner with Product, Customer Experience, Service Operations, Digital, and Analytics to identify opportunities.
• Quantify business impact and operationalize CI insights across the enterprise.
• Develop analytical frameworks to support prioritization and decision-making.
• Scale Contact Intelligence insights into products, processes, and investments.
• Translate insights into measurable business outcomes and scalable solutions.

Skills

Advanced analytics

SQL & Python

GenAI / LLMs

Production deployment

Communication

Problem solving

Git & workflows

Analytical frameworks

Education

Bachelor's degree in Mathematics/Statistics/CS/Analytics

Master's degree preferred

Tools

Git

Cloud platforms

Job description

CVS Health is seeking a Senior Data Scientist to advance Contact Intelligence across the enterprise. You will partner with Product, CX, Service Operations, Digital, and Analytics to identify opportunities, quantify business impact, and operationalize insights from Contact Intelligence across products and processes.

The role emphasizes translating data into measurable outcomes, building scalable analytics assets, and driving adoption of AI capabilities company-wide.