Senior Data Scientist, AI & App Experience

United States Digital Space LLC; San Francisco (CA); On-site; USD 133,000 - 185,000; Full time

Benefits offered by this job

Bonus

Equity package

Benefits

Job summary

United States Digital Space LLC is seeking a senior analytics leader to define how we measure member experiences in our app and AI-powered features, guiding strategic analyses for senior leadership. You will shape questions, lead deep-data analyses, and partner with Product, Design, Engineering, Operations, and Marketing to translate insights into action.

You will own the measurement framework, set the narrative for engagement/quality, and mentor the data science team to raise the bar across the

Qualifications

• 5-7 years in data-focused roles
• Deep proficiency in product and experience metrics (engagement, adoption, retention)
• Extensive stakeholder management at Director/VP+ level
• Expertise in SQL with data warehouse queries
• Analytics engineering depth with durable data products (dbt)
• Statistical inference and experimental design (A/B tests)
• Focus on impact and mentoring data scientists

Responsibilities

• Define and own the measurement framework for AI and App Experience metrics.
• Set strategy for engagement, adoption, and AI feature quality.
• Be arbiter of truth with data and raise methodological bar for analyses.
• Partner with leaders across Product, Design, Engineering, Operations & Member Experience, and Marketing.
• Mentor data scientists to perform first-of-its-kind analyses and raise the bar across teams.

Skills

Data analytics

SQL

dbt

Analytics engineering

Experiment design

Stakeholder mgmt

Strategic thinking

Tools

dbt

Job description

About the role

In this role you will define how the company measures the experience members have in the app and the impact of its AI-powered features — and lead the strategic analyses that shape decisions made by senior leaders across the company. the company's members interact with the app daily and increasingly through AI-driven experiences. You'll set the agenda for understanding how members engage with these experiences, what's working and what isn't, and what those signals mean for the company's product and business — framing the questions others aren't yet asking. By driving deep dive analysis on the trends you uncover in the company's data, you'll not only explain why engagement and experience metrics move but shape the strategy your partners pursue in response. This is a role where you'll think holistically about the the company app and AI experience, operate as a strategic partner to leaders across the company, and still be in the data to discover the story behind the metrics.

The base salary offered for this role and level of experience will begin at $133,000 and up to $185,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Define and own the measurement framework for the company's AI and App Experience metrics — the definitions, methodology, and read-outs that other analytics teams and stakeholders across product, design, engineering, and member services rely on as the source of truth.
• Set the strategy for how the company understands engagement, adoption, and the quality of its AI-powered features. Unlike anyone else, you will anticipate changes in how members interact with the app and AI experiences, build the understanding for why, and shape what leaders do in response.
• Be the arbiter of truth with data. You'll raise the methodological bar for the highest-stakes analyses and define what "good" looks like for how the organization understands the way members experience the app and its AI features.
• Partner widely and at altitude. You'll be a strategic thought partner to leaders across Product, Design, Engineering, Operations & Member Experience, and Marketing — pressure-testing what's worth doing, not just answering the questions handed to you. The stronger these partnerships, the more successful you and the company will be.
• Ask why a lot, and raise the bar for those around you. Your proactive inquisitiveness, supported by your data dexterity, means you lead first-of-its-kind analyses and mentor the data scientists around you to do the same.

To thrive in this role, you have

• 5-7 years in data-focused roles, leading analyses or building data tools that shape the decisions of an executive audience and frame the trade-offs leaders weigh.
• Deep proficiency in product and experience metrics — engagement, adoption, retention, and the leading indicators of feature quality — enough to set the narrative, not just report it. Familiarity with measuring AI/ML-powered experiences is a strong plus.
• Extensive stakeholder management experience at the Director/VP+ altitude, and a clear Northstar for how Analytics partners with and influences product and engineering teams.
• Expertise in SQL — you innately translate business questions to queries, understand the edge cases of joins, and with dexterity explore a warehouse to find data most appropriate to the problem.
• Analytics engineering depth — you have built data models in dbt that you and others rely on, and you set standards for how the team creates durable data products.
• Sound statistical inference skills, with the ability to communicate uncertainty appropriately to senior business partners and raise the methodological bar for others. Experience designing and interpreting experiments (A/B tests) is valued.
• A focus on impact — you don't stop with just recommendations but ensure to see work through to changing the product, and you multiply that impact by mentoring the data scientists around you.

#LI-Hybrid #LI-AM1

A little about us

At the company, we believe that everyone can achieve financial progress. We created the company—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*the company is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.