Data & Reporting Engineer – Real-Time Analytics & Insights

Wollborg Michelson Recruiting; San Rafael (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Wollborg Michelson Recruiting is seeking a Data & Reporting Support Engineer in San Rafael, California. This role involves maintaining and optimizing reporting capabilities across enterprise contact center platforms including NICE CXone. The ideal candidate will ensure accuracy and timeliness of reporting, collaborating closely with operations and engineering teams.

Candidates should have a Bachelor’s degree in a related field and 5-8 years of relevant experience. Proficiency in NICE CXone and business intelligence tools such as Power BI or Tableau is essential.

Qualifications

• 5-8 years of experience in data/reporting support.
• Experience with contact center platforms.
• Strong understanding of data structures and KPI frameworks.

Responsibilities

• Support and optimize reporting and analytics capabilities.
• Serve as the primary technical contact for reporting issues.
• Collaborate with stakeholders to translate requirements into solutions.

Skills

NICE CXone reporting and analytics tools

Business intelligence tools (Power BI, Tableau)

Intermediate to advanced SQL

Data pipeline troubleshooting

API integrations

Education

Bachelor's degree in Information Systems or related field

Tools

NICE CXone

Power BI

Tableau

Job description

Wollborg Michelson Recruiting is seeking a Data & Reporting Support Engineer in San Rafael, California. This role involves maintaining and optimizing reporting capabilities across enterprise contact center platforms including NICE CXone. The ideal candidate will ensure accuracy and timeliness of reporting, collaborating closely with operations and engineering teams.

Candidates should have a Bachelor’s degree in a related field and 5-8 years of relevant experience. Proficiency in NICE CXone and business intelligence tools such as Power BI or Tableau is essential.