Senior Data Ops & Issue Management Lead (Remote)

Novartis; East Hanover (NJ); Hybrid; USD 153,000 - 283,000; Full time

Job summary

Novartis is seeking an Associate Director, Data Operations & Issue Management to lead enterprise data operations, drive issue resolution, and govern data product stability. You will partner with data engineering, quality, analytics, and business teams to deliver trusted data at scale.

The role emphasizes governance, operational excellence, and continuous improvement, with a focus on automation and timely leadership visibility.

Qualifications

• Bachelor’s degree in a related field.
• 5+ years experience in data operations and governance.
• Experience with incident workflows, SLA tracking, and remediation.
• Understanding of data products, pipelines, quality controls, and production support.
• Cross-functional collaboration across analytics, business, and technology.

Responsibilities

• Lead enterprise data operations and issue management across data products.
• Manage issue intake, triage, prioritization, escalation, tracking, and resolution.
• Monitor SLAs, issue trends, remediation progress, and performance metrics.
• Collaborate with data engineering to resolve pipeline failures and incidents.
• Produce dashboards and reporting on risks, SLAs, and operations.
• Drive continuous improvement and automation to reduce recurring issues.

Skills

Data operations

Issue management

Data governance

Data quality

Cross-functional collaboration

Stakeholder management

SLA tracking

Data pipelines

Education

Bachelor's degree in data management or related field

Tools

Jira

ServiceNow

Confluence

Smartsheet

Excel

Power BI

Tableau

Job description

Novartis is seeking an Associate Director, Data Operations & Issue Management to lead enterprise data operations, drive issue resolution, and govern data product stability. You will partner with data engineering, quality, analytics, and business teams to deliver trusted data at scale.

The role emphasizes governance, operational excellence, and continuous improvement, with a focus on automation and timely leadership visibility.