Senior Data Operations & Issue Mgmt Lead

Healthcare Businesswomen’s Association; United States; Hybrid; USD 153,000 - 283,000; Full time

Job summary

Novartis is seeking an Associate Director, Data Operations & Issue Management, to lead enterprise data operations and drive issue resolution across core data products. The role collaborates with data engineering, governance, analytics, and business teams to maintain data stability and trust, while guiding governance forums and continuous improvement initiatives.

The position emphasizes operational excellence, dashboarding, and stakeholder communication in a fast-paced environment, with

Qualifications

• Bachelor’s degree in Data Management, Information Systems, Business, Computer Science, Engineering, Analytics, or a related field.
• 5+ years of experience in data operations, issue management, data governance, data quality, data engineering operations, service management, or program operations.
• Experience managing operational issue logs, incident workflows, SLA tracking, escalation routines, and remediation plans.
• Strong understanding of data products, data pipelines, data quality controls, metadata, lineage, data governance, and production support processes.
• Experience working with cross-functional teams across data engineering, governance, analytics, business, vendors, and technology platforms.
• Familiarity with tools such as Jira, ServiceNow, Confluence, Smartsheet, Excel, Power BI, Tableau, or similar.
• Ability to analyze issue trends, root causes, SLA performance, operational risks, and recurring gaps.
• Strong stakeholder management skills with ability to coordinate across teams and influence timely resolution.
• Strong communication skills, including ability to summarize operational risks and issues for leadership.
• Excellent organizational skills, attention to detail, follow-through, and comfort managing multiple priorities.

Responsibilities

• Lead enterprise data operations and issue management across certified data products and critical data capabilities.
• Manage issue intake, triage, prioritization, escalation, tracking, and resolution to ensure operational stability.
• Monitor service level agreements, issue trends, remediation progress, and operational performance metrics.
• Partner with data engineering teams to resolve pipeline failures, delivery issues, and production incidents.
• Collaborate with data quality teams to address quality issues, root causes, and corrective actions.
• Coordinate cross-functional resolution efforts across business, technology, vendor, and data teams.
• Escalate critical risks, dependencies, and service disruptions to ensure timely leadership visibility.
• Lead operational reviews, issue governance forums, remediation checkpoints, and post-incident follow-ups.
• Produce dashboards and reporting that provide insight into risks, service levels, and operational performance.
• Drive continuous improvement by identifying automation opportunities, reducing recurring issues, and enhancing operational processes.

Skills

Data operations

Issue management

SLA tracking

Cross-functional collaboration

Stakeholder management

Data governance

Education

Bachelor's degree

Tools

Jira

ServiceNow

Confluence

Smartsheet

Excel

Power BI

Tableau

Job description

Novartis is seeking an Associate Director, Data Operations & Issue Management, to lead enterprise data operations and drive issue resolution across core data products. The role collaborates with data engineering, governance, analytics, and business teams to maintain data stability and trust, while guiding governance forums and continuous improvement initiatives.

The position emphasizes operational excellence, dashboarding, and stakeholder communication in a fast-paced environment, with