Senior Data Insights Analyst - Operations & BI

DHL; Miami (FL); On-site; USD 75,000 - 105,000; Full time

Job summary

DHL Express currently has an opening for a Data Analyst in Miami, Florida. This position will drive process improvements through data analysis, process automation and tools development.

The Business Analyst supports the DHL Express MIA Hub by analyzing operational performance, identifying improvement opportunities, and providing data-driven recommendations that enhance service quality, productivity, cost efficiency, and customer satisfaction.

Qualifications

• Typically requires BS/BA in related subject area and 3-5 years’ experience or MS/MA with 1-3 years’ experience.
• 1 to 3 years data analysis and reporting automation experience.
• Proficiency in Excel (advanced) and PowerPoint (advanced); VBA knowledge is desired.
• Knowledge in BI tool Power BI or equivalent; MySQL, SSIS knowledge preferred.
• Python knowledge is a plus; SharePoint knowledge is a plus.

Responsibilities

• Collect, analyze, and interpret data to support decision-making across the MIA Hub.
• Develop, maintain, and automate reports, dashboards, and KPIs using BI tools.
• Monitor hub performance, identify trends, and recommend actions to improve productivity, quality, cost, and service levels.
• Perform root cause analysis on operational issues and support corrective and preventive actions.
• Support daily, weekly, monthly, and annual performance reviews with timely analytical insights.
• Partner with Operations, Maintenance, Finance, Quality, Safety, Security, and IT teams to drive improvements.
• Lead or support continuous improvement projects utilizing Lean, Six Sigma, and Industrial Engineering methods.
• Support ISO 9001 Quality Management System requirements, including risk assessments and audits.
• Identify operational risks and collaborate with stakeholders to develop mitigation plans.
• Present analytical findings and project updates to management and cross-functional teams.

Skills

Advanced Excel

PowerPoint Advanced

VBA

Power BI

MySQL

SSIS

Python

SharePoint

Analytical thinking

Data visualization

Education

BS/BA in related subject area

MS/MA in related field

Tools

Power BI

MySQL

SSIS

SharePoint

Job description

DHL Express currently has an opening for a Data Analyst in Miami, Florida. This position will drive process improvements through data analysis, process automation and tools development.

The Business Analyst supports the DHL Express MIA Hub by analyzing operational performance, identifying improvement opportunities, and providing data-driven recommendations that enhance service quality, productivity, cost efficiency, and customer satisfaction.