Senior Data Insights Analyst — Hybrid Role

Care.com; Dallas (TX); Hybrid; USD 110,000 - 125,000; Full time

Job summary

Care.com is seeking a Senior Data Insights Analyst to join the Analytics & Data Insights team in a hybrid role. You will translate complex data into clear, actionable insights for executive leadership, partner with Enterprise Network Operations and Servicing Operations, and mentor junior analysts while owning key metrics.

You’ll build advanced dashboards (Tableau, SQL-based reporting), measure the impact of products and marketing on revenue, and drive growth opportunities through

Qualifications

• 4+ years of professional experience in a business intelligence analyst and/or data analyst position.
• Expert SQL skills are required (Snowflake, Mysql)
• Experience measuring the impact of products and/or marketing initiatives on conversion and revenue
• Experience Influencing product and marketing teams to make data-driven decisions
• Take initiative in solving business questions that data could potentially answer by producing top-down data-driven solutions to address them
• Strong product development mindset and focus on actionable analytics: e.g., Ability to surface signals in our data and work with Product/Engineering to transform these into concrete tests
• Experience building comprehensive dashboards (Tableau)
• Experience completing exploratory deep dives into data to find ways to optimize the customer experience
• Experience using relational databases and big data via writing performant queries in SQL against large datasets in various environments
• Experience crafting and presenting complex business case studies
• Ability to work independently with high-level direction
• Willingness to proactively engage with partners across many disciplines
• Consistent ability to produce quality, accurate and highly detailed work product
• Experience with Amplitude, a plus
• Be a creative, global thinker & team player
• Statistical knowledge and modeling, a plus

Responsibilities

• Formulate data-driven strategies and convey key findings through compelling narratives to both technical and non-technical stakeholders.
• Work with the Enterprise Network Operations team to analyze backup care fulfillment, as well as caregiver availability, quality and supply.
• Partner with the Enterprise Servicing Operations team to improve internal reporting and processes including representative productivity and phone/email/chat performance.
• Bridge the gap between technical and non-technical teams, translating complex data science or engineering concepts into clear, narrative-driven insights for executive leadership.
• Mentor and elevate junior and mid-level analysts, providing constructive feedback on code, data modeling, and visualization best practices to foster a culture of continuous learning.
• Take ownership, from definition to reporting, of metrics related to the functional area that you support
• Lead collaborative, deep-dive analysis projects with stakeholders to uncover growth opportunities, optimize operational efficiency, and solve ambiguous business problems.
• Develop advanced metrics and visuals, by collecting and integrating data from various sources, including web analytics tools and internal databases
• Be a Care data guru - be the point of contact for all data questions and insights

Skills

SQL

Data analysis

Data visualization

Mentoring

Stakeholder communication

Cross-functional collaboration

Independent work

Amplitude

Tools

Snowflake

MySQL

Tableau

Domo

PowerBI

Looker

Amplitude

Job description

Care.com is seeking a Senior Data Insights Analyst to join the Analytics & Data Insights team in a hybrid role. You will translate complex data into clear, actionable insights for executive leadership, partner with Enterprise Network Operations and Servicing Operations, and mentor junior analysts while owning key metrics.

You’ll build advanced dashboards (Tableau, SQL-based reporting), measure the impact of products and marketing on revenue, and drive growth opportunities through