Senior Data Engineer - Contact Center Analytics (Hybrid)

GEICO; Fredericksburg (VA); Hybrid; USD 88,000 - 158,000; Full time

Job summary

GEICO in Fredericksburg, VA is seeking a Contact Center Data Engineer II to design and operate advanced data solutions that power analytics across contact center operations.

You will lead analyses of performance data, build dashboards with Power BI, SQL, and cloud monitoring tools, and translate complex business needs into scalable reporting.

This hybrid role requires collaboration with product, engineering, and data science teams to drive actionable insights and measurable improvements.

Qualifications

• 2+ years of experience in business analytics or related analytical roles.
• 2+ years querying complex systems using SQL.
• 2+ years using programming languages such as Python, R, SAS, .NET, M, or DAX.
• 1+ years using source control or DevOps practices.
• 2+ years developing BI reporting or data visualizations in Power BI, QuickSight, Tableau, or similar tools.
• Experience analyzing operational data and translating findings into business recommendations.
• Ability to manage complex assignments across multiple partners in a fast-moving environment.
• BA/BS in computer science, statistics, analytics, economics, mathematics, or related field.

Responsibilities

• Design, develop, test, deploy, and maintain complex data structures, enterprise reports, dashboards, and visualizations.
• Lead analysis of contact center, IVR, digital, customer, workforce, and system data to identify root causes and impacts.
• Build and enhance reporting solutions using Power BI, SQL, QuickSight, CloudWatch, and related tools.
• Proactively detect operational or system issues by monitoring performance patterns and anomalies.
• Translate business needs into technical requirements and scalable analytics solutions for partners.
• Evaluate new data sources, validate data quality, and expand data warehouse and self-service analytics.
• Assist with long-term BI, automation, and operational insight opportunities in collaboration with teams.
• Improve reporting standards, metric definitions, documentation, tests, and data governance.
• Support and coach less-experienced analysts by reviewing work and sharing best practices.
• Communicate insights clearly to stakeholders and influence decisions with data storytelling.

Skills

SQL

Python

R

SAS

.NET

M

DAX

Power BI

Amazon QuickSight

Tableau

Data visualization

Education

BA/BS in computer science, statistics, analytics, economics, mathematics, or related field

Tools

Git

CI/CD pipelines

Amazon CloudWatch

SQL tooling

Job description

GEICO in Fredericksburg, VA is seeking a Contact Center Data Engineer II to design and operate advanced data solutions that power analytics across contact center operations.

You will lead analyses of performance data, build dashboards with Power BI, SQL, and cloud monitoring tools, and translate complex business needs into scalable reporting.

This hybrid role requires collaboration with product, engineering, and data science teams to drive actionable insights and measurable improvements.