Senior Data Center Ops Engineer - Hardware & Linux Expert

Covestic; Sunnyvale (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

In this role, you will mentor technicians, participate in cross-team problem solving, and document changes in ITSM/DCIM systems. Strong communication in English is essential for coordinating at scale.

Qualifications

• Minimum 5+ years in data center operations or similar infrastructure.
• 2+ years Linux in production environments.
• Server hardware troubleshooting and repair experience.
• Strong English, written and verbal.
• Experience with ticketing systems and SOPs.

Responsibilities

• Diagnose and resolve complex hardware failures across server platforms.
• Perform component-level repairs and replacements on servers and data center hardware.
• Execute break/fix processes with a focus on minimizing downtime and meeting SLAs.
• Conduct root cause analysis (RCA) of hardware failures and implement preventative improvements.
• Identify recurring failure trends and contribute to tooling, automation, and process enhancements.

Skills

Server hardware

Linux systems

Networking fundamentals

SOPs & SLAs

ITSM tools

Documentation

On-call / 24x7

English communication

Tools

ServiceNow

Jira

DCIM tools

Job description

In this role, you will mentor technicians, participate in cross-team problem solving, and document changes in ITSM/DCIM systems. Strong communication in English is essential for coordinating at scale.