Senior Data Analyst & SME - ITSM & CX Insights

AGE; Fort Meade (MD); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

26 Days Paid Leave

Performance Bonuses

401(k) with Match

Health Benefits

Parental Leave

Professional Growth

Job summary

AGE in Fort Meade, MD is seeking a highly skilled Senior Data Analyst - Subject Matter Expert. This role involves leveraging advanced analytics to improve operational performance in IT Service Management.

The ideal candidate will possess a Bachelor's degree and be proficient in SQL, data visualization tools like Tableau, and have strong analytical skills. The compensation package starts at $120,000+ with generous benefits.

Qualifications

• 8+ years of experience in data analysis, preferably in ITSM environments.
• Proven experience with ITSM platforms such as ServiceNow or BMC Remedy.
• Strong experience with SQL and database management.

Responsibilities

• Analyze large datasets to identify trends and opportunities for improvement.
• Develop and maintain dashboards and reports.
• Conduct customer experience analytics to enhance service quality.

Skills

Data analysis

SQL

Data visualization

Statistical analysis

Customer experience analytics

Analytical thinking

Collaboration

Education

Bachelor’s degree in Data Science, Computer Science, Information Systems, or Statistics

Tools

Tableau

Power BI

Python

R

SAS

Job description

AGE in Fort Meade, MD is seeking a highly skilled Senior Data Analyst - Subject Matter Expert. This role involves leveraging advanced analytics to improve operational performance in IT Service Management.

The ideal candidate will possess a Bachelor's degree and be proficient in SQL, data visualization tools like Tableau, and have strong analytical skills. The compensation package starts at $120,000+ with generous benefits.