Senior Data Analyst & SME | Data-Driven ITSM Insights

Agecareers; Fort Meade (MD); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

26 Days Paid Leave

Performance Bonuses

401(k) with Match

Health Benefits

Parental Leave

Job summary

Agecareers in Fort Meade, Maryland is seeking a highly skilled Senior Data Analyst - Subject Matter Expert to support enterprise-level data analytics within a complex IT Service Management environment.

The ideal candidate will analyze large datasets, develop dashboards, and ensure compliance with data governance policies, leveraging advanced analytical techniques to improve operational performance and customer satisfaction.

This role demands exceptional communication skills, collaboration across technical and business teams, and a strategic mindset.

Qualifications

• 8+ years of experience in data analysis, preferably in IT Service Management (ITSM).
• Proven experience with customer experience analytics and journey mapping.
• Strong experience with Python, R, or SAS.

Responsibilities

• Analyze large datasets to identify trends and operational improvements.
• Develop dashboards and executive reporting using data visualization tools.
• Collaborate with teams to drive data-informed decisions.

Skills

Data visualization

SQL

Statistical analysis

Machine learning

Education

Bachelor’s degree in Data Science, Computer Science, Information Systems, Statistics

Tools

Tableau

Power BI

ServiceNow

Job description

Agecareers in Fort Meade, Maryland is seeking a highly skilled Senior Data Analyst - Subject Matter Expert to support enterprise-level data analytics within a complex IT Service Management environment.

The ideal candidate will analyze large datasets, develop dashboards, and ensure compliance with data governance policies, leveraging advanced analytical techniques to improve operational performance and customer satisfaction.

This role demands exceptional communication skills, collaboration across technical and business teams, and a strategic mindset.