Senior Data Analyst (Krakow, hybrid)

CHI Software; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Remote work options

Medical insurance for employees from [

Job summary

CHI Software seeks a SAP Support Specialist – Level 1 (FICO/SD) to support SAP Finance and Sales & Distribution for an international automotive client. You will be the first point of contact for users needing day-to-day SAP assistance.

You will register and track tickets, perform first-level diagnostics, guide users, and escalate complex issues to the L2 team with complete details. English fluency required.

Qualifications

• Experience with SAP as an end user, key user or support specialist.
• Knowledge of at least one SAP module: FICO or SD.
• Advanced written and spoken English for international users.

Responsibilities

• Handle incoming SAP FICO and SD requests: register tickets and track to closure.
• Perform first-level diagnostics and guide users through the system.
• Escalate complex cases to L2 with full context and monitor status.

Skills

SAP end-user knowledge

Ticket handling

English proficiency

Documentation

Tools

SAP ECC/S/4HANA

Job description

CHI Software is a global software development services provider delivering AI-driven solutions, cloud services, data engineering across EdTech, FinTech and HealthTech. We help businesses modernize, scale and unlock new value through the latest technologies.
We are looking for a SAP Support Specialist – Level 1 (FICO / SD)

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About the role

We are looking for SAP Support Specialists to join a first-line support team serving business users of SAP Finance (FICO) and Sales & Distribution (SD) for an international automotive client. You will be the first point of contact for users who need help with their day-to-day work in SAP.

What you’ll do

• Handle incoming SAP FICO and SD requests: register tickets, keep them updated and see them through to closure.
• Solve routine issues using established support procedures, run first-level diagnostics, process access requests and guide users through the system.
• Pass complex cases to the L2 team with all relevant details, monitor their status and keep users informed until the issue is resolved.

What we’re looking for

• Practical experience with SAP as an end user, key user or support specialist, with knowledge of at least one module: FICO or SD.
• A basic understanding of finance processes or the sales cycle (order, delivery, invoicing).
• English: Advanced, written and spoken, for tickets, emails and calls with international users.
• Willingness to work shifts that match US time zones, which may mean evening or night hours depending on where you are based.
• A customer-focused attitude, clear communication, accurate documentation and the discipline to follow support procedures.

Nice to have

• Background in an IT service desk, international user support or a shared service center.
• Experience with ticketing systems such as ServiceNow or Jira.
• Hands-on exposure to SAP ECC or S/4HANA.

Working hours

The team works on US time. During the initial period the schedule is fixed.

• Covered vacation period: 20 business days and 5 days off
• Free English classes
• Truly friendly and supporting atmosphere
• Working remotely or in one of our offices
• Medical insurance for employees from Ukraine
• Legal support