Senior Data Analyst (Customer Success Operations)

Openkrill; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare insurance

Wellness programs

Paid time off

Job summary

Docplanner Group seeks an analytics-driven professional to join Global Customer Success Operations & Analytics. You will partner with the VP of a business line, deliver dashboards, data models, and predictive analyses to grow the business across 13 markets.

You’ll bridge BI, Data Platform, and Product Analytics, prioritise requests, and drive experiments while leveraging AI-first approaches and standardized libraries.

Qualifications

• Degree in a quantitative field (Engineering, Statistics, Mathematics, Physics, or similar)
• 3+ years of analytics experience as an individual contributor
• Strong SQL skills and Python for statistical modelling
• Experience building dashboards for non-technical audiences
• Experience with Looker and/or Tableau and BI dashboards

Responsibilities

• Build and maintain recurring reporting, dashboards, and data models for the business line
• Develop automations that scale across markets
• Ensure outputs align with BI standards and close gaps proactively
• Advance analytical modelling, including regression, forecasting, and prediction
• Lead experiments (A/B tests) and translate results into actionable insights
• Collaborate with BI, Data Platform, and Product Analytics teams to deliver impact

Skills

SQL

Python

Looker/Tableau

English fluency

Stakeholder communication

Cross-functional collaboration

Education

Degree in a quantitative field

Tools

Looker

Tableau

BigQuery

Job description

Company Description

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.

Learn more about our products here: https://pro.doctoralia.es/pro.doctoralia.es http://pro.doctoralia.es

Why join us?

Real impact – We help doctors help patients.

At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.

Shape the future, sustain growth – Make a difference now and build for long-term success.

Job Description

Docplanner's Customer Success organisation serves hundreds of thousands of healthcare professionals across 13 markets. Two global business lines sit at the centre of that effort, Individual Doctors and Clinics, each led by a VP who needs sharp, reliable analytics to grow their business and make decisions with confidence.

This role sits within Global Customer Success Operations & Analytics, the team that acts as the connective layer between the business and Docplanner's data organisation: BI (dashboard and data standardisation), Data Platform (infrastructure, architecture, DWH), and Product Analytics (product launches and opportunities).

This role is dedicated to one business line, partnering closely with that VP and their leadership team on the deep dives, data models, dashboards, and experiments needed to run and grow the business across our 13 markets.

You'll report to the Global CS Ops analytics manager, who sets the team's priorities and supports big projects the team takes on. Within that frame, you own how your own time is spent day to day, prioritizing incoming asks, sequencing your backlog, and deciding what needs your manager's input versus what you can resolve directly with your business and data stakeholders.

How will you make an impact?

Reporting, dashboards & data models

• Build and maintain the recurring reporting, dashboards (Tableau, superset), and data models your business line runs on
• Build and maintain automations that scale across markets
• Keep outputs consistent with BI's dashboard and data standards, escalating gaps rather than working around them

Analytical models: statistics & prediction (a growing focus)

• Today, most of your time goes to reporting and execution. Over the next year, we expect a meaningful shift toward analytical modelling (statistics and prediction)
• Review, update, and improve the statistical and predictive models your business line already relies on
• Build MVPs for new predictive or statistical use cases, handing them off to Data Science once validated
• Bring regression, forecasting, and other statistical techniques into your day-to-day analysis, not just descriptive reporting

AI-first execution

• Work AI-first: use AI to query, code, and analyse faster and more consistently
• Use and contribute to the team's shared libraries, reusable code, and architecture (e.g. GitHub-based repositories)

Bridging business and data teams

• Act as the translation layer between your business line and Docplanner's data organisation: BI, Data Platform, and Product Analytics
• Bring the right requirements to each team, and flag when scope or timelines don't match business priority

Driving analytics for your business line

• Partner directly with the VP of your assigned business line and their team to understand the business, identify gaps, and surface opportunities
• Lead deep dives that go beyond describing what happened to explain why, and what do next
• Propose, run, and analyse experiments (A/B tests and beyond) that inform business decisions

Prioritisation & stakeholder alignment

• Own the day-to-day sequencing of your own workload: triage incoming requests, judge urgency and impact, and decide what to tackle first without waiting to be told
• Align directly with assigned business and data stakeholders on what matters and when
• Escalate cross-team or resourcing trade-offs to your manager, who owns prioritisation of the team's big projects

Qualifications

What will help you thrive?

• Degree in a quantitative field (Engineering, Statistics, Mathematics, Physics, or similar)
• +3-5 years of relevant analytics experience as an individual contributor
• Very good SQL skills (BigQuery preferred); solid Python, especially for statistical and predictive modelling
• Working knowledge of statistical modelling (regression analysis, forecasting/prediction, A/B testing)
• Hands-on experience with Looker and/or Tableau, building dashboards for non-technical audiences
• Skilled at digesting complex data into business language: able to summarise findings and frame them as a clear narrative, not just a report
• Experience working cross-functionally, partnering with non-technical stakeholders across departments
• Professional fluency in English (Spanish is a plus)

What makes you a strong fit?

• Proactive by default: you spot what needs doing and raise the level of execution around you, rather than waiting for instructions
• Owner with entrepreneurial mindset: own your work, your results, and everything in between
• Able to prioritise your own workload with sound criteria, and know when to align with stakeholders versus elevate to your manager
• Comfortable navigating ambiguity, driven by results
• Understands the capabilities and limits of AI/LLMs and has experience building things with them (professionally or on your own)
• Track record of scoping problems, running high-quality quantitative analysis, and developing insights that drive decisions
• Communicates complex concepts simply and clearly; builds trust across a wide range of stakeholders

Extra advantage

• Experience building or validating statistical/predictive models and handing them off to a Data Science team
• Experience in tech companies, start-ups, and/or consultancy. No prior experience in healthcare or SaaS required, but curiosity about both is critical!

What to Expect from Our Hiring Process

• Intro Chat – A first call with our Talent Partner Ashleigh Hill https://www.linkedin.com/in/ashleigh-watson-hill-ab35332b6/?isSelfProfile=true to explore mutual fit around relevant skills, value alignment, and motivation.
• Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with Andreu Passola https://www.linkedin.com/in/andreu-passola/; your potential manager in this role. Take this chance to ask anything on your mind - it’s just as much about making sure we’re the right fit for you, too.
• Technical Interview – A short SQL assessment and discussion with our Head of BI https://www.linkedin.com/in/wiktor-kulikowski-00839a93/?isSelfProfile=false.
• Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. You’ll then walk us through your approach in a collaborative discussion with the hiring manager and stakeholder panel to discuss your thoughts and findings.
• Additional/ Final Interview (Optional) – A final conversation with another senior leader/stakeholder/peer from our Global Team.
• References & Offer!

Why You’ll Love It Here

• Healthcare insurance – so you can focus on what matters.
• Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.
• Time off that counts – whether it’s a vacati