Senior Data Analyst, CS Commercial Operations

HubSpot; United States; Hybrid; USD 119,000 - 190,000; Full time

Benefits offered by this job

RSUs equity plan

Remote/Office flexibility

Job summary

HubSpot is seeking a Senior Data Analyst to join the Customer Success Strategy and Operations team. You will blend data insights with business expertise to deliver solutions that boost operational efficiency and strategic outcomes.

You will architect scalable data assets and leverage AI tools to drive growth and productivity. You will collaborate with global leaders to inform product roadmaps, pricing models, and retention plays, while presenting insights to executives.

Qualifications

• Academic or professional experience with a heavy quantitative, analytical focus.
• Go-to expert for the business, driving data-driven decisions and shaping strategy.
• Excellent communication, able to present to C-suite executives.
• Experience with large datasets, data mining, manipulation and exploration.
• Experience building commercial models (ROI, LTV) and forecasting trends.

Responsibilities

• Be a driving influencer on the use and application of analysis; deliver what’s needed, and show what’s possible.
• Partner with stakeholders to translate data and business needs into analyses with actionable insights.
• Conduct quantitative analysis of user behavior to uncover improvements in the customer experience.
• Collaborate across teams to infuse open-ended research with quantitative insights.
• Communicate insights with a data-driven plan for action.
• Own development of scalable data assets in an enterprise-scale environment.
• Inform near-term operational decisions and product roadmaps with reproducible analysis.

Skills

Quantitative analysis

Go-to expert

Communication skills

Mentorship

Data mining

AI utilization

SQL queries

Forecasting models

Tools

SQL

Job description

POS-26210 The HubSpot Customer Success Strategy and Operations team is looking for a Senior Data Analyst to join our team.

In this role, you will combine deep data insights with business expertise to deliver comprehensive solutions that tackle critical challenges and enhance operational efficiency and strategic outcomes. You will work directly with global leaders across HubSpot to deeply understand business performance while driving growth and productivity through data-driven decisions and strategic insights. You will develop innovative go-to-market and operational strategies, including business/pricing model transformation, retention-driving plays, and supporting our annual Customer Success revenue plan.

Data Analysts act as the technical backbone of the operation, exercising a high degree of technical autonomy to navigate enterprise-scale environments. You will be responsible for architecting scalable, reproducible data assets that serve as the single source of truth for the organization.

In this role, while you operate with a high degree of autonomy - leveraging AI tools to elevate analytical standards and drive strategic impact - you’ll benefit from the support of the Operations Analytics community, sharing ideas, debating approaches, and receiving feedback.

We Are Looking For People Who Have

• Academic or professional experience with a heavy quantitative, analytical focus.
• Track record as a go-to expert for the business, playing a pivotal role in driving data-driven decision-making and shaping strategic decisions.
• Excellent communication skills, with the confidence to build deep relationships and present strategies and outcomes to C-suite executives.
• Passion for fostering a high-performing culture, participating in the analyst community and providing coaching and mentorship to junior analysts.
• Experience working with large datasets, particularly regarding data mining, manipulation, and exploration in a fast-paced environment.
• Experience using AI to elevate analytical standards and scale project execution without sacrificing rigor.
• Ability to write performant, complex SQL queries and perform analysis in code-based or notebook environments to ensure workflows are reproducible and efficient.
• Experience building commercial models (e.g., ROI, LTV) and forecasting trends to inform near-term operational decisions.

In This Role, You Will

• Be a driving influencer on the use and application of analysis; deliver what’s needed, and show what’s possible.
• Partner with stakeholders to understand your team’s data and business needs; become an expert in translating these needs into specific analyses with actionable insights.
• Conduct quantitative analysis of user behavior to uncover issues or opportunities to improve our customers’ experience.
• Collaborate across teams and business functions to infuse strategic, open ended research with quantitative insights.
• Communicate insights to your stakeholders with a data-driven point of view and plan for action.
• Navigate an enterprise-scale data environment and own the development of scalable assets that drive efficiency and data consistency.
• Inform specific, near-term operational decisions and product roadmaps, leveraging reproducible analysis to ensure stakeholders act on high-integrity data.

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range

$118,500—$189,600 USD

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

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• HubSpot Careers
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