Senior Data Analyst, CS Commercial Operations

hubspotjobs; United States; Hybrid; USD 119,000 - 190,000; Full time

Job summary

HubSpot's Customer Success Strategy and Operations team is seeking a Senior Data Analyst to join our efforts. You will blend deep data insights with business expertise to drive growth, retention, and operational efficiency across a global landscape.

You will build scalable data assets, write performant SQL, and mentor junior analysts while collaborating with executives to shape strategic decisions and revenue planning through data-driven recommendations.

Qualifications

• Formal experience in quantitative analysis and business insights.
• Go-to expert for data-driven decision-making and shaping strategic decisions.
• Excellent communication with executives including C-suite.
• Mentorship to junior analysts and building analyst community.
• Experience handling large datasets and data mining in fast-paced environments.
• Experience using AI to scale projects while maintaining rigor.
• Ability to write performant SQL and run analyses in code-based/notebook environments.
• Experience building commercial models (ROI, LTV) and forecasting trends.

Responsibilities

• Be a driving influencer on the use and application of analysis; deliver what's needed, and show what's possible.
• Partner with stakeholders to translate needs into analyses with actionable insights.
• Conduct quantitative analysis of user behavior to uncover issues or opportunities to improve the customer experience.
• Collaborate across teams to infuse research with quantitative insights.
• Communicate insights with a data-driven plan for action.
• Navigate enterprise-scale data environments and develop scalable assets for data consistency.
• Inform near-term operational decisions and product roadmaps with reproducible analyses.

Skills

Quantitative analysis

Executive communication

SQL proficiency

AI analytics

Stakeholder collaboration

Mentorship

Tools

SQL

Jupyter

Job description

POS-26210

The HubSpot Customer Success Strategy and Operations team is looking for a Senior Data Analyst to join our team.

In this role, you will combine deep data insights with business expertise to deliver comprehensive solutions that tackle critical challenges and enhance operational efficiency and strategic outcomes. You will work directly with global leaders across HubSpot to deeply understand business performance while driving growth and productivity through data-driven decisions and strategic insights. You will develop innovative go-to-market and operational strategies, including business/pricing model transformation, retention-driving plays, and supporting our annual Customer Success revenue plan.

Data Analysts act as the technical backbone of the operation, exercising a high degree of technical autonomy to navigate enterprise-scale environments. You will be responsible for architecting scalable, reproducible data assets that serve as the single source of truth for the organization.

In this role, while you operate with a high degree of autonomy - leveraging AI tools to elevate analytical standards and drive strategic impact - you'll benefit from the support of the Operations Analytics community, sharing ideas, debating approaches, and receiving feedback.

We are looking for people who have:

• Academic or professional experience with a heavy quantitative, analytical focus.
• Track record as a go-to expert for the business, playing a pivotal role in driving data-driven decision-making and shaping strategic decisions.
• Excellent communication skills, with the confidence to build deep relationships and present strategies and outcomes to C-suite executives.
• Passion for fostering a high-performing culture, participating in the analyst community and providing coaching and mentorship to junior analysts.
• Experience working with large datasets, particularly regarding data mining, manipulation, and exploration in a fast-paced environment.
• Experience using AI to elevate analytical standards and scale project execution without sacrificing rigor.
• Ability to write performant, complex SQL queries and perform analysis in code-based or notebook environments to ensure workflows are reproducible and efficient.
• Experience building commercial models (e.g., ROI, LTV) and forecasting trends to inform near-term operational decisions.

In this role, you will:

• Be a driving influencer on the use and application of analysis; deliver what's needed, and show what's possible.
• Partner with stakeholders to understand your team's data and business needs; become an expert in translating these needs into specific analyses with actionable insights.
• Conduct quantitative analysis of user behavior to uncover issues or opportunities to improve our customers' experience.
• Collaborate across teams and business functions to infuse strategic, open ended research with quantitative insights.
• Communicate insights to your stakeholders with a data-driven point of view and plan for action.
• Navigate an enterprise-scale data environment and own the development of scalable assets that drive efficiency and data consistency.
• Inform specific, near-term operational decisions and product roadmaps, leveraging reproducible analysis to ensure stakeholders act on high-integrity data.

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot's bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot's equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot's compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices aren't just about checking off the box for legal compliance. It's about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:
$118,500 - $189,600 USD

At HubSpot, we value both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are c