Senior Data Analyst — Contact Center Analytics

Royal Caribbean Group; Lakeland (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Job summary

Royal Caribbean Group is seeking a Senior Data Analyst to join their Contact Center Analytics & Solutions team in Miami. This role requires over 4 years of analytics experience and proficiency in SQL and data visualization tools like Tableau and Power BI. You will be responsible for leveraging data to drive insights, propose process improvements, and communicate findings effectively. The ideal candidate will excel in a collaborative environment and possess strong problem-solving skills. Join us and help enhance our end-user experience!

Qualifications

• 4+ years of relevant experience in analytics or business intelligence.
• Proficient in SQL for data analysis.
• Experience with data visualization tools.

Responsibilities

• Conduct analysis to drive business insights and operational efficiencies.
• Identify and implement process improvements.
• Develop and analyze A/B tests for user journey.

Skills

Analytical skills

SQL proficiency

Data visualization tools

Effective communication

Collaboration

Education

Degree in Mathematics or Statistics

Tools

Tableau

PowerBI

MS Office

Job description

Royal Caribbean Group is seeking a Senior Data Analyst to join their Contact Center Analytics & Solutions team in Miami. This role requires over 4 years of analytics experience and proficiency in SQL and data visualization tools like Tableau and Power BI. You will be responsible for leveraging data to drive insights, propose process improvements, and communicate findings effectively. The ideal candidate will excel in a collaborative environment and possess strong problem-solving skills. Join us and help enhance our end-user experience!