Senior Data Analyst

valtech.com; United States; Hybrid; USD 63,000 - 91,000; Full time

Job summary

Valtech is seeking a Senior Data Analyst capable of turning large, cross-platform datasets into actionable business insights. You will work with logs, analytics data, and enterprise systems to inform decisions and measure platform health.

You’ll build dashboards, run validations, and collaborate with DevOps, QA, and product teams to define KPIs for digital commerce health. Strong SQL, cloud experience, and data visualization skills are essential.

Qualifications

• 5+ years of experience in data analytics, product analytics, or operations analytics.
• Proficient in SQL with large or semi-structured datasets (logs, JSON).
• Deep expertise in one or two cloud platforms (GCP, Azure, AWS).
• Experience with data visualization tools (Tableau, Power BI, Looker, Kibana).
• Experience interpreting system logs, error trends, or deployment metrics.
• Familiarity with SFCC, SFMC, Fluent Commerce.
• Clear communication with technical and non-technical stakeholders.
• Strong documentation and presentation skills.

Responsibilities

• Analyze cross-platform performance and operational data from tools including ELK, Jenkins, ServiceNow (SNOW), and SFCC/Fluent Commerce/SFMC logs.
• Build dashboards and reports to track platform uptime, deployment success/failure rates, incident trends, and data anomalies.
• Translate system logs and alerts into business-impacting insights to support root cause analysis, proactive issue resolution, and optimization.
• Collaborate with DevOps engineers to refine logging strategies, monitoring metrics, and alert thresholds.
• Partner with QA, engineering, and delivery teams to design KPIs related to digital commerce health and customer experience.
• Perform data validation and exploratory analysis on 3rd-party commerce integrations including OpenText DAM, Salsify PIM, and OneTrust.
• Document findings and lead insight-sharing sessions with stakeholders across engineering, operations, and business teams.

Skills

SQL proficiency

Data analysis

Cloud platforms

Data visualization

Stakeholder communication

Documentation

Tools

Tableau

Power BI

Looker

Kibana

ELK

Jenkins

ServiceNow

SFCC

Job description

Senior Data Analyst Canada Remote and Toronto

The ideal candidates will have a sharp analytical mindset and a desire to turn large, cross-platform datasets into actionable insights.

The opportunity At Valtech, we’ve got opportunities to offer you — for learning; for growing; for making world-changing impact; for being a real agent of change. Our global workforce exists to unlock a better way to experience the world, and that all starts with our workplace. We’re proud of:

The role

Ideal candidates will have a sharp analytical mindset and a desire to turn large, cross-platform datasets into actionable insights. They’ll bring a detail-oriented approach to identifying patterns and anomalies and a collaborative spirit to working with technical and business stakeholders. Whether they’re wrangling logs, analyzing user journeys, or building KPIs for platform performance, they’ll be driven by curiosity and purpose.

Role responsibilities

• Analyze cross-platform performance and operational data from tools including ELK, Jenkins, ServiceNow (SNOW), and SFCC/Fluent Commerce/SFMC logs.
• Build dashboards and reports to track platform uptime, deployment success/failure rates, incident trends, and data anomalies.
• Translate system logs and alerts into business-impacting insights to support root cause analysis, proactive issue resolution, and optimization.
• Collaborate with DevOps engineers to refine logging strategies, monitoring metrics, and alert thresholds.
• Partner with QA, engineering, and delivery teams to design KPIs related to digital commerce health and customer experience.
• Perform data validation and exploratory analysis on 3rd-party commerce integrations including OpenText DAM, Salsify PIM, and OneTrust.
• Document findings and lead insight-sharing sessions with stakeholders across engineering, operations, and business teams.

Minimum qualifications

• 5+ years of experience working in a data analyst, product analyst, or operational analytics role.
• Proficient in SQL, with experience querying large or semi-structured datasets (e.g., logs, JSON exports).
• Seeking deep expertise in one or two major cloud platforms (GCP, Azure, or AWS), with a strong track record of designing, deploying, and managing scalable cloud solutions.
• Experience using data visualization tools such as Tableau, Power BI, Looker, or Kibana to create compelling, actionable dashboards.
• Demonstrated experience interpreting system logs, error trends, or deployment metrics.
• Familiarity with data from DevOps or digital commerce platforms such as SFCC, SFMC, or Fluent Commerce.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Strong documentation and presentation skills.

Preferred qualifications

• Experience analyzing log data from observability platforms like ELK, Splunk, Datadog, or New Relic.
• Familiarity with ServiceNow ITSM or other ticketing systems for incident/change data analysis.
• Background in statistical or exploratory data analysis (EDA) using Python, R, or notebooks (Jupyter, Databricks).
• Understanding of CI/CD concepts and how they relate to deployment metrics and system health.
• Exposure to customer journey or funnel analytics using digital analytics tools (e.g., Google Analytics, Heap, or Mixpanel).

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, our global team of 6,500 professionals in more than 60 offices help brands unlock value in a digitally accelerated world. At the intersection of insights and perspectives, we leverage the power of data, AI, creativity, and technology to achieve experience innovation for many of the world’s best-known organisations, including L’Oreal, NatWest, DWP, P&G, Volkswagen, and US department of Agriculture. Valtech will always be recognized not just for the quality of the work we deliver, but for all the amazing people that make it happen.

We work to create an equitable workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be). At Valtech, we don’t just talk about how to get things done; we transform by doing.

We strive to create an inclusive environment for all candidates. If you have any specific requirements or need reasonable adjustments to participate in the application or interview process, please let us know at [e-mail].