Lead DevOps Engineer

valtech.com; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Valtech is hiring a DevOps Engineer to support a growing set of digital commerce platforms, including SFCC, Fluent Commerce, and SFMC. The role emphasizes automation, infrastructure-as-code, and platform observability to deliver reliable, scalable operations across client delivery teams.

The ideal candidate has hands-on DevOps experience, strong scripting skills, and the ability to write and maintain runbooks and SOPs.

Qualifications

• 5+ years of experience in DevOps or platform engineering.
• Hands-on experience with Salesforce Commerce Cloud (SFCC) and CI/CD tooling is mentioned as a reference in responsibilities, with Bitbucket and Jenkins cited as examples.
• Proficiency managing log pipelines and observability stacks, particularly with ELK.
• Familiarity with digital commerce systems and ITSM tooling (e.g., ServiceNow).
• Ability to write and maintain operational documentation (SOPs, runbooks).
• Comfortable with scripting for automation (Bash, Python, Groovy).

Responsibilities

• Design, implement, and maintain CI/CD pipelines using Bitbucket and Jenkins to support code deployment across SFCC, Fluent Commerce, and SFMC.
• Build and maintain platform-specific Run Books, SOPs, and KEDB documentation to enable consistent incident handling and operational readiness.
• Manage and optimize infrastructure observability using ELK and integrated logging tools to ensure proactive monitoring and issue resolution.
• Coordinate environment management and deployment automation across platforms.
• Administer and enforce DevOps best practices across ITSM processes, ensuring integration of incident, change, and release workflows.
• Support secure, compliant, and scalable platform operations through automated job execution, monitoring alerts, and rollback strategies.

Skills

DevOps

Platform engineering

CI/CD

Observability

Automation

Scripting

Tools

Bitbucket

Jenkins

ELK

ServiceNow

PagerDuty

Slack

Terraform

Ansible

OpenText DAM

Salsify PIM

Job description

Description: , Colombia Lead DevOps Engineer Colombia Remote Ideal candidates will have strong systems thinking and a passion for automation, with a deep understanding of DevOps principles and tooling.

The opportunity At Valtech, we’ve got opportunities to offer you — for learning; for growing; for making world-changing impact; for being a real agent of change.

Our global workforce exists to unlock a better way to experience the world, and that all starts with our workplace. We’re proud of: What we do Our values Our workplace The borderless framework we work in The role

Ideal candidates will have strong systems thinking and a passion for automation, with a deep understanding of DevOps principles and tooling. They will have hands‑on experience working across complex enterprise platforms and will have developed a mindset focused on scalable operations, observability, and process consistency. While they may have picked up scripting and tooling along the way, it will have come in service of solving meaningful technical challenges—not just to check a box.

Ideal candidates will have strong systems thinking and a passion for automation, with a deep understanding of DevOps principles and tooling. They will have hands‑on experience working across complex enterprise platforms and will have developed a mindset focused on scalable operations, observability, and process consistency. While they may have picked up scripting and tooling along the way, it will have come in service of solving meaningful technical challenges—not just to check a box.

Valtech is looking to hire a DevOps Engineer to support a growing suite of digital commerce platforms, including Salesforce Commerce Cloud, Fluent Commerce, and Salesforce Marketing Cloud. If you are passionate about DevOps, infrastructure‑as‑code, platform observability, and integrated release management—and want to make a tangible impact across client delivery teams—read on.

Role responsibilities

• Design, implement, and maintain CI/CD pipelines using Bitbucket and Jenkins to support code deployment across SFCC, Fluent Commerce, and SFMC.
• Build and maintain platform‑specific Run Books, SOPs, and KEDB documentation to enable consistent incident handling and operational readiness.
• Manage and optimize infrastructure observability using ELK (Elasticsearch, Logstash, Kibana) and integrated logging tools to ensure proactive monitoring and issue resolution.
• Coordinate environment management and deployment automation across platforms such as OpenText DAM, Salsify PIM, OneTrust, and ServiceNow (SNOW).
• Administer and enforce DevOps best practices across ServiceNow ITSM, ensuring integration of incident, change, and release workflows with development activities.
• Support secure, compliant, and scalable platform operations through automated job execution, monitoring alerts, and rollback strategies.

Minimum qualifications

• 5+ years of experience in DevOps or platform engineering roles.
• Hands‑on experience with Salesforce Commerce Cloud (SFCC) and CI/CD tooling such as Bitbucket and Jenkins.
• Proficiency managing log pipelines and observability stacks, particularly with ELK.
• Familiarity with digital commerce systems like Fluent Commerce, SFMC, OpenText DAM, and Salsify PIM.
• Experience supporting ITSM processes and tooling, including ServiceNow (SNOW).
• Ability to write and maintain operational documentation (SOPs, KEDBs, runbooks).
• Comfortable with scripting for automation (e.g., Bash, Python, Groovy).

Preferred qualifications

• Experience designing and managing enterprise CI/CD pipelines across multiple digital experience platforms.
• Familiarity with regulatory frameworks or compliance standards (e.g., GDPR, SOC 2) in DevOps processes.
• Exposure to headless commerce architecture and microservices‑based systems.
• Experience integrating monitoring and alerting systems with platforms like PagerDuty or Slack.
• Experience in infrastructure‑as‑code tools (e.g., Terraform, Ansible).
• Comfortable collaborating across engineering, QA, and business stakeholders.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, our global team of 6,500 professionals in more than 60 offices help brands unlock value in a digitally accelerated world. At the intersection of insights and perspectives, we leverage the power of data, AI, creativity, and technology to achieve experience innovation for many of the world’s best‑known organisations, including L’Oreal, NatWest, DWP, P&G, Volkswagen, and US department of Agriculture. Valtech will always be recognized not just for the quality of the work we deliver, but for all the amazing people that make it happen. We work to create an equitable workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be). At Valtech, we don’t just talk about how to get things done; we transform by doing.