Senior DAS & Private LTE Support Engineer

Black Box; Plano (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

Black Box in Plano, TX is seeking a Senior DAS Support Engineer to act as Level 3 escalation and technical authority for distributed antenna systems across healthcare and enterprise environments. You will provide hands-on support for multi-vendor DAS and private LTE/CBRS deployments, ensuring reliability and timely incident resolution.

You will lead diagnosis and validation through change-control processes, coordinate with customers, OEMs, and field teams, and produce root-cause analyses to

Qualifications

• Strong hands-on DAS engineering experience.
• Experience with multi-OEM DAS platforms.
• Familiarity with LTE/5G in-building wireless.
• ITIL-aligned incident/change management.
• Excellent cross-functional communication.

Responsibilities

• Provide Level 3 escalation support for complex DAS and in-building wireless incidents across platforms.
• Diagnose and resolve faults involving RF performance, fiber and coaxial infrastructure, system hardware, software, and management connectivity.
• Support and troubleshoot private LTE and CBRS deployments, including multiple OEM platforms.
• Own the full incident lifecycle in ServiceNow, including triage, escalation, vendor engagement, service restoration, and closure within SLAs.
• Lead technical coordination with OEMs and carriers for advanced troubleshooting and service-impacting issues.
• Analyze system alarms and health data to identify degradation and recommend corrective action.
• Validate monitoring coverage and alerting readiness with monitoring teams.
• Produce root cause analyses and after-action reports to prevent recurrence.

Skills

DAS engineering

RF troubleshooting

Remote troubleshooting

Incident management

Stakeholder communication

Change management

Team coordination

Education

Bachelor's degree in Electrical Engineering

Tools

iBwave

Anritsu Site Master

ServiceNow

NetBox

OEM management tools

Job description

Black Box in Plano, TX is seeking a Senior DAS Support Engineer to act as Level 3 escalation and technical authority for distributed antenna systems across healthcare and enterprise environments. You will provide hands-on support for multi-vendor DAS and private LTE/CBRS deployments, ensuring reliability and timely incident resolution.

You will lead diagnosis and validation through change-control processes, coordinate with customers, OEMs, and field teams, and produce root-cause analyses to