Senior CX Training Architect (Hybrid)

Honeywell Technologies; Northford (CT); Hybrid; USD 88,000 - 132,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) match

Educational Assistance

Parental Leave

Paid Holidays

Job summary

Honeywell Technologies in Northford, CT is seeking a Sr Customer Experience Training Professional to design and deliver training that boosts customer satisfaction and adoption of Building Automation products. Hybrid work arrangement with travel >50% domestically.

You will collaborate with cross-functional teams, develop instructional content, and measure training effectiveness to drive customer loyalty and business growth.

Qualifications

• 2+ years in customer training or related roles.
• 2+ years instructional design and adult learning.
• 2+ years with LMS, e-learning tools, and virtual training.
• Ability to analyze training effectiveness with data-driven approaches.
• Strong project management and multitasking.
• Willingness to travel 50%+ domestically.

Responsibilities

• Develop and implement comprehensive customer training programs tailored to diverse customer groups.
• Collaborate with cross-functional teams to identify training requirements and create engaging instructional materials.
• Deliver training sessions through in-person, virtual, and e-learning platforms.
• Evaluate the effectiveness of training initiatives through feedback and performance metrics.
• Manage and mentor junior training staff and coordinate with external vendors to enhance training offerings.

Skills

Customer training

Instructional design

LMS / e-learning

Data-driven analysis

Education

Bachelor's degree

Tools

LMS

E-learning tools

Job description

Honeywell Technologies in Northford, CT is seeking a Sr Customer Experience Training Professional to design and deliver training that boosts customer satisfaction and adoption of Building Automation products. Hybrid work arrangement with travel >50% domestically.

You will collaborate with cross-functional teams, develop instructional content, and measure training effectiveness to drive customer loyalty and business growth.