Sr Customer Experience Training Professional

Honeywell Technologies; Northford (CT); Hybrid; USD 88,000 - 132,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) match

Educational Assistance

Parental Leave

Paid Holidays

Job summary

Honeywell Technologies in Northford, CT is seeking a Sr Customer Experience Training Professional to design and deliver training that boosts customer satisfaction and adoption of Building Automation products. Hybrid work arrangement with travel >50% domestically.

You will collaborate with cross-functional teams, develop instructional content, and measure training effectiveness to drive customer loyalty and business growth.

Qualifications

• 2+ years in customer training or related roles.
• 2+ years instructional design and adult learning.
• 2+ years with LMS, e-learning tools, and virtual training.
• Ability to analyze training effectiveness with data-driven approaches.
• Strong project management and multitasking.
• Willingness to travel 50%+ domestically.

Responsibilities

• Develop and implement comprehensive customer training programs tailored to diverse customer groups.
• Collaborate with cross-functional teams to identify training requirements and create engaging instructional materials.
• Deliver training sessions through in-person, virtual, and e-learning platforms.
• Evaluate the effectiveness of training initiatives through feedback and performance metrics.
• Manage and mentor junior training staff and coordinate with external vendors to enhance training offerings.

Skills

Customer training

Instructional design

LMS / e-learning

Data-driven analysis

Education

Bachelor's degree

Tools

LMS

E-learning tools

Job description

Job Description

As a Sr Customer Experience Training Professional here at Honeywell, you will play a pivotal role in designing and delivering impactful training programs that enhance customer experience and empower users to maximize the value of our products and solutions. You will be responsible for developing customer-centric training strategies that align with business goals and drive customer satisfaction and loyalty.

Job Description

As a Sr Customer Experience Training Professional here at Honeywell, you will play a pivotal role in designing and delivering impactful training programs that enhance customer experience and empower users to maximize the value of our products and solutions. You will be responsible for developing customer-centric training strategies that align with business goals and drive customer satisfaction and loyalty. You will report directly to our Customer Experience Training Supervisor and you’ll work out of our Northford, CT location on a Hybrid work schedule. In this role, you will impact the effectiveness of customer engagement by ensuring customers are well-equipped with the knowledge and skills needed to utilize Honeywell Building Automation products and services successfully, thereby contributing to customer retention and business growth.

Responsibilities

KEY RESPONSIBILITIES

• Develop and implement comprehensive customer training programs tailored to the needs of diverse customer groups.
• Collaborate with cross-functional teams to identify training requirements and create engaging instructional materials and resources.
• Deliver training sessions through various modalities including in-person, virtual, and e-learning platforms to ensure accessibility and effectiveness.
• Evaluate the effectiveness of training initiatives through feedback and performance metrics, continuously improving content and delivery methods.
• Manage and mentor junior training staff and coordinate with external vendors to enhance training offerings.

Qualifications

YOU MUST HAVE

• 2+ years of experience in customer training or related roles with a proven ability to design and deliver effective training programs.
• Minimum of 2 years of experience with instructional design principles and adult learning methodologies to create engaging and impactful training content.
• Minimum of 2 years of more experience with learning management systems (LMS), e-learning authoring tools, and virtual training platforms to facilitate diverse training delivery.
• Ability to analyze training effectiveness using data-driven approaches and implement continuous improvements.
• Strong project management skills with the ability to handle multiple initiatives simultaneously.
• Willingness and the ability to travel more than 50% domestically for business needs.

WE VALUE

• Bachelor’s degree in Engineering, or a related field.
• Experience in managing training programs within a global organization and working with cross-functional teams.
• Passion for customer success and a customer-centric mindset.
• Ability to mentor and lead training professionals and foster a culture of continuous learning.
• Familiarity with Honeywell Building Automation products or similar technology solutions is highly desirable.

Benefits Of Working For Honeywell

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.

• employer subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance
• Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays

The salary range for this position is ($87,700.00 - $132,000.00). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: August 25, 2026.

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.