Senior CX Systems Architect (Salesforce/CRM)

EngineersOfAI; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Instacart is seeking a Customer Experience Systems Sr. Associate to architect streamlined CRM workflows and align our tools with team needs, with a focus on Salesforce Service Cloud.

You will analyze CRM data, guide data migrations, manage CRM requirements, and design regular reports for stakeholders to ensure data quality and system efficiency. Collaboration across CX teams will drive continuous tooling improvements and measurable business value.

Qualifications

• Analyze CRM data to derive trends informing decisions.
• Guide data migration and integration to maintain workflows.
• Define and implement CRM maintenance procedures.
• Maintain Salesforce Service Cloud backlog and changes for agent/system efficiency.
• Design regular reports to stakeholders to monitor CRM data quality.

Responsibilities

• Analyze CRM data to discover trends and insights that inform business decisions
• Guide data migration and integration with other systems to maintain seamless workflows
• Manage business requirements and process optimization for CRM workflows
• Define and implement maintenance procedures to ensure efficiency and consistency in database design
• Design and deliver regular reports to stakeholders to monitor CRM data quality
• Maintain the backlog for Salesforce Service Cloud changes tied to agent and system efficiency
• Collaborate across CX teams to coordinate tooling improvements
• Track and analyze business value and risk for CRM initiatives

Skills

CRM data analysis

Data migration

Process optimization

Requirements management

Reporting

Education

Master’s degree in Data Science, Information Systems, or related field

Tools

Salesforce Service Cloud

CRM systems

Job description

Instacart is seeking a Customer Experience Systems Sr. Associate to architect streamlined CRM workflows and align our tools with team needs, with a focus on Salesforce Service Cloud.

You will analyze CRM data, guide data migrations, manage CRM requirements, and design regular reports for stakeholders to ensure data quality and system efficiency. Collaboration across CX teams will drive continuous tooling improvements and measurable business value.