Senior CX Data Analytics Engineer

Intelliswift - An LTTS Company; United States; Presencial; USD 120.000 - 170.000; Jornada completa

Descripción de la vacante

Intelliswift - An LTTS Company is seeking a Data Analytics Engineer to join its Customer Experience (CX) team. You will design analytics solutions across the customer journey, build predictive models, and create dashboards to communicate insights to stakeholders.

You will partner with cross-functional teams, improve data foundations and governance, and apply best practices in visualization to influence product and service improvements.

Formación

• Master’s degree required in Computer Science, Statistics, Mathematics, or related field.
• 5+ years of experience in data analytics, business intelligence, or data science.
• Experience with CX and VoC domains is preferred.
• Proficiency in SQL and at least one programming language such as Python or R.
• Experience with ML concepts and frameworks (e.g., scikit-learn, TensorFlow).
• Hands-on experience with BI/visualization tools (Tableau, Power BI).
• Strong communication, presentation, and stakeholder management skills.

Responsabilidades

• Design, develop, and maintain data models, queries, reports, and visualizations that support customer journey analytics.
• Analyze customer interactions, feedback, and behavioral data to provide actionable insights.
• Build and deploy predictive models to forecast customer behavior and optimize support operations.
• Create interactive dashboards and data visualizations to communicate insights to stakeholders.
• Collaborate with customer service, operations, product, and engineering teams to integrate analytics into decision-making.
• Define and track KPIs to measure the effectiveness of customer experience initiatives.
• Stay up to date with best practices in advanced analytics, ML, and visualization tools.

Conocimientos

SQL

Python/R

ML concepts

Tableau/Power BI

CX/VoC domain

Communication

Stakeholder management

Educación

Master’s degree in Computer Science, Statistics, Mathematics, or related field

Herramientas

Tableau

Power BI

scikit-learn

TensorFlow

Descripción del empleo

Intelliswift - An LTTS Company is seeking a Data Analytics Engineer to join its Customer Experience (CX) team. You will design analytics solutions across the customer journey, build predictive models, and create dashboards to communicate insights to stakeholders.

You will partner with cross-functional teams, improve data foundations and governance, and apply best practices in visualization to influence product and service improvements.