Senior CX Analytics Lead — Telesales & Loyalty

SimpliSafe; Boston (MA); Hybrid; USD 65,000 - 87,500; Full time

Benefits offered by this job

Free SimpliSafe system

Total rewards package

ERGs and inclusion programs

Hybrid-work model

Job summary

SimpliSafe is seeking a Senior Analyst to co-own performance metrics for Telesales and Loyalty, shaping strategy and KPIs for 150+ agents. You’ll define targets, forecast outcomes, and guide experiments that drive real business impact.

You will dive into how telesales and loyalty operate, partner with cross-functional teams, and use AI tools to automate reporting, ultimately improving customer acquisition and retention outcomes.

Qualifications

• BS in a quantitative field or equivalent experience; Computer Science, Statistics, Mathematics, OR related field.
• 5+ years of equivalent experience, or Masters + 3 years.
• Strong technical skills with query and data visualization tools; SQL and Excel are core requirements; Tableau/Hex/Python/R a plus.

Responsibilities

• Own the full KPI lifecycle for Telesales and Loyalty performance; define KPIs, forecasts, and drivers.
• Originate and lead experimentation aimed at beating forecasts with rigorous setup and measurement.
• Get close to operations to spot risks and opportunities and present recommendations.
• Share accountability for business results; success measured by improved performance, not just accurate reporting.
• Serve as data steward for datasets and use AI tools to automate manual reporting.

Skills

Analytical thinking

Communication

Collaboration

Experimentation design

Education

BS in a quantitative field

Tools

SQL

Excel

Tableau

Hex

Python

R

Job description

SimpliSafe is seeking a Senior Analyst to co-own performance metrics for Telesales and Loyalty, shaping strategy and KPIs for 150+ agents. You’ll define targets, forecast outcomes, and guide experiments that drive real business impact.

You will dive into how telesales and loyalty operate, partner with cross-functional teams, and use AI tools to automate reporting, ultimately improving customer acquisition and retention outcomes.