Senior Customs Trade Specialist

FedEx Logistics; Tennessee; Remote; USD 66,814,000 - 100,289,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Retirement benefits

Tuition reimbursement

Job summary

FedEx Logistics is seeking a skilled import compliance specialist to coordinate documentation for US Customs on complex and high-risk shipments. The role emphasizes accurate classification, regulatory adherence, and timely data entry across multiple systems.

The position requires strong communication, organization, and problem-solving abilities, with a track record of handling time-sensitive work and maintaining meticulous records. Remote options may be available for qualified candidates.

Qualifications

• Associates degree or equivalent preferred.
• Six months brokerage experience required.
• One year experience with customer contact.
• Experience using computer systems for data entry and document creation.

Responsibilities

• Provide impeccable customer service.
• Obtain correct classification of goods for customs release from various sources.
• Data entry and processing of import related documentation for submission to US Customs and PGA's.
• Maintain and keep current shipment documentation in compliance with record keeping requirements.
• Adhere to all international importing and exporting regulations.
• Process agency brokerage shipments; handle remote filings.
• Perform entry reconciliations as needed; follow up on customs matters and resolve problems.
• Perform other duties as assigned; paid training provided.

Skills

Customer service

Work independently

Time management

Communication (verbal and written)

Problem solving

Multitasking

Education

Associates degree

Tools

Data entry systems

Job description

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of complex and high risk shipments. These have been identified as complex and high risk due to regulatory requirements and tariff combinations.

• Provide impeccable customer service

• Engages with customers regarding commodities that have been identified and isolated as requiring specialized processing to reduce the risk of liquidated ages and penalties through classification and the applications of proper duty preference.

• Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.

• Data entry and processing of various import related documentation for submission to US Customs and all PGA's (participating Government Agencies)

• Maintain and keep current all shipment documentation in compliance with all record keeping requirements.

• Adhere to all international importing and exporting regulations.

• Work closely with other internal staff, departments, other FedEx OpCo's, customers and government agencies to deliver high level of service to customers.

• Process agency brokerage shipments

• Handles remote filings

• Performs entry reconciliations as needed

• Ensure all government and organizational policies are followed.

• Follow up on Customs matters and resolve problems.

• Performs entry reviews as needed

• Performs other duties as assigned.

• Paid training provided.

• Associates degree or equivalent preferred.

• Six (6) months brokerage experience required.

• One (1) year experience with customer contact required.

• A minimum of one (1) year of experience using computer systems in a professional, educational, or comparable environment with the ability to perform routine tasks such as data entry, document creation, navigation of standard software applications, and operation of basic office equipment.

• CCS and/or Brokers license preferred.

• Excellent communication skills, verbal and written.

• Organizational and inter-personal skills.

• Problem solving Skills.

• Handle high volume of work.

• Handle time sensitive work.

• Ability to work independently with minimum supervision.

• Ability to use multiple systems and reference material.

• Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.

• Knowledge of customs regulations, harmonized tariff schedules required.

Preferred Qualifications:

Strong brokerage knowledge combined with exceptional customer service skills, with the ability to effectively support customers, resolve issues, and ensure efficient processing of brokerage transactions.

Pay Transparency:

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay:

$23.34 - $35.01 USD Hourly

Additional Details:

Remote Work Schedule: Standard business hours, Monday-Friday, 8:00 AM - 5:00 PM.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.