Senior Customer Training Manager

Jobtailor; Northford (CT); On-site; USD 85,000 - 120,000; Full time

Job summary

Jobtailor is seeking an experienced Customer Training Lead in Connecticut to design and deliver comprehensive training programs for diverse customer groups. You will collaborate with product, sales, and support teams to identify needs and create engaging materials across in‑person, virtual, and e‑learning formats.

The role emphasizes data‑driven evaluation, continuous content improvement, and mentoring junior staff, with a focus on accessibility and measurable outcomes.

Qualifications

• 5+ years of experience designing and delivering effective training programs.
• Minimum of 2 years of instructional design experience.
• Experience with LMS, e‑learning authoring tools, and virtual training platforms.
• Ability to analyze training effectiveness using data‑driven approaches.
• Bachelor’s degree in Engineering or related field.

Responsibilities

• Develop and implement comprehensive customer training programs tailored to diverse groups.
• Collaborate with cross‑functional teams to identify training requirements and create engaging materials.
• Deliver training sessions in person, virtual, and e‑learning formats.
• Evaluate training initiatives using feedback and metrics and continuously improve content and delivery.
• Mentor junior training staff and coordinate with external vendors to enhance offerings.

Skills

Training program design

Cross-functional collaboration

Delivery methods (in-person/virtual/e‑

Data-driven evaluation

Mentoring junior staff

Education

Bachelor’s degree in Engineering

Tools

LMS

E‑learning authoring tools

Virtual training platforms

Job description

Jobtailor is seeking an experienced Customer Training Lead in Connecticut to design and deliver comprehensive training programs for diverse customer groups. You will collaborate with product, sales, and support teams to identify needs and create engaging materials across in‑person, virtual, and e‑learning formats.

The role emphasizes data‑driven evaluation, continuous content improvement, and mentoring junior staff, with a focus on accessibility and measurable outcomes.