Senior Customer Support Specialist - Hybrid

Comunidade Metodista; Bloomfield (CT); Hybrid; USD 22,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Tuition reimbursement

Paid holidays

Job summary

The Cigna Group in Bloomfield, CT is seeking a Senior Customer Service Representative for Express Scripts in a hybrid role. You will perform advanced customer service tasks for a key client base and proactively resolve issues to ensure service excellence.

You will compile KPI reports, act as SME for assigned programs, and maintain strong client relationships while navigating multiple systems to resolve needs efficiently.

Qualifications

• High School diploma required; some college preferred.
• Minimum 3 years experience in customer support or call center.
• Proficiency in MS Office (Word, Excel & Outlook).
• Knowledge of Turning Point desirable.
• Strong attention to detail and ability to multi-task.
• Excellent written and oral communication skills.
• Must be a current contractor with Cigna, Express Scripts, or Evernorth.
• If working from home, broadband speeds required.

Responsibilities

• Independently resolves escalated, complex customer conflicts including product, order placement, standing orders, contract administration, credit requests and returns.
• Single Point of Contact for program to include KPI's for internal team and external client.
• Serve as SME for assigned special/strategic program(s).
• Inventory Reconciliation; process returns within RGA policy guidelines.
• May work with freight carriers for courier and LTL issues.
• Other duties as assigned (may extend to other client base as needed).

Skills

Attention to detail

Multi-tasking

Excellent communication

Customer service expertise

Education

High School diploma, some college preferred

Tools

MS Office (Word, Excel & Outlook)

Turning Point

Job description

The Cigna Group in Bloomfield, CT is seeking a Senior Customer Service Representative for Express Scripts in a hybrid role. You will perform advanced customer service tasks for a key client base and proactively resolve issues to ensure service excellence.

You will compile KPI reports, act as SME for assigned programs, and maintain strong client relationships while navigating multiple systems to resolve needs efficiently.