Senior Customer Support Specialist

Abbott; Princeton (NJ); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Tuition reimbursement

Education benefit

Job summary

Abbott in Princeton, NJ is seeking a Senior Customer Support Specialist to collect and analyze data systems and information flows, assessing logistics efficiency and costs. This role reports as an individual contributor under limited supervision and focuses on maximizing supply chain effectiveness to meet customer needs.

You will research operational costs, industry and regulatory issues, maintain a current database, and cost-justify logistics solutions for approval.

Qualifications

• Associates Degree required.
• Minimum 4 years work-related experience.
• Strong Excel and Power BI skills.
• Experience with SAP, QAP, MS360 and Salesforce.
• Ability to collaborate across cross-functional teams to improve customer satisfaction and operational efficiency.

Responsibilities

• Individual contributor under limited supervision.
• Understand specific needs or requirements to apply skills/knowledge.
• Maximize the effectiveness of the organization’s supply chain.
• Research operational costs, industry and regulatory issues; maintain current data for solutions development.
• Use statistical modeling to develop and cost-justify logistics solutions to meet customer needs.
• Manage inventories and tactical planning, considering future customer needs.
• Coordinate inter-company shipments and troubleshooting.

Skills

Data analysis

Logistics planning

Cost modeling

Cross-functional collaboration

Education

Associates Degree

Tools

Power BI

Excel

SAP

QAP

MS360

Salesforce

Job description

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including infections disease, cardiometabolic, informatics and toxicology.

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is not a remote opportunity
• Traveling up to 5%

Our location in Princeton, NJ currently has an opportunity for an Senior Customer Support Specialist. Incumbent will be responsible for collecting and analyzing data systems, procedural activities and information flows and assessing the efficiency and costs of logistics processes.

What You’ll Work On

• Individual contributor that works under limited supervision.
• Requires capacity to understand specific needs or requirements to apply skills/knowledge.
• Responsible for maximizing the effectiveness of the organization’s supply chain.
• Research operational costs, industry and regulatory issues and maintain a current and comprehensive database on which to draw for solutions development.
• Use statistical modeling skills to develop, and cost justify logistics solutions to meet agreed customer needs.
• Manage inventories and tactical planning, taking into account customer's future needs.
• Manage /coordinate inter-company shipments and troubleshooting.

Required Qualifications

• Associates Degree
• Minimum 4 years work related experience

Preferred Qualifications

• Strong excel skills in additional to Power BI
• Experience with SAP, QAP, MS360 and or salesforce.
• Demonstrates success collaborating with cross-functional teams to improve customer satisfaction and operational efficiency.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives : www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.