Specialist Technical Support

SwiftCruit; Princeton (NJ); On-site; USD 50,700 - 101,300; Full time

Benefits offered by this job

Free medical coverage after wellness assessment

Excellent retirement savings plan

Tuition reimbursement

Job summary

SwiftCruit is seeking a Specialist, Technical Support based in Princeton, NJ to provide exceptional technical guidance and support to customers. The ideal candidate should possess a high school diploma and a year of experience in customer experience or account management in a medical or clinical environment.

Responsibilities include advanced troubleshooting of product issues, providing product training, and assisting commercial teams. Benefits include healthcare coverage, a retirement savings plan, and tuition reimbursement.

Qualifications

• 1 year of experience in customer experience or account management within a medical or clinical environment.
• Experience with Salesforce.com and web-based customer portals.
• Ability to manage multiple priorities effectively in a fast-paced environment.

Responsibilities

• Serve as a dedicated technical advisor for assigned customer accounts.
• Perform advanced technical troubleshooting and resolve complex product issues.
• Provide product training and technical guidance to customers.

Skills

Customer experience

Technical troubleshooting

Product training

Education

High school diploma

Tools

Salesforce.com

Job description

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life‑changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Opportunity

The Specialist, Technical Support position is part of the Abbott Point of Care (APOC) Division and is based in Princeton, NJ. This role supports customers by providing technical guidance and ensuring a high‑quality experience across Abbott’s point‑of‑care solutions.

What You’ll Work On

• Serve as a dedicated technical advisor for assigned customer accounts
• Monitor and improve customer experience using feedback, complaints, and performance metrics
• Perform advanced technical troubleshooting and resolve complex product issues
• Respond to technical inquiries with a high level of expertise and ownership
• Provide product training and technical guidance to customers
• Support commercial teams with sales enablement and technical insights
• Assist customers with regulatory and validation requirements
• Manage and resolve product complaints within target timelines while adhering to quality processes
• Operate as a senior‑level individual contributor, handling complex work independently and guiding junior staff as needed

Education and Experience

Minimum Qualifications

• High school diploma
• 1 year of experience in customer experience or account management within a medical or clinical environment

Preferred Qualifications

• Experience with Salesforce.com and web‑based customer portals
• Ability to manage multiple priorities effectively in a fast‑paced environment

Benefits

• Participants who complete a short wellness assessment qualify for free coverage in our HIP PPO medical plan (coverage applies in the next calendar year)
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree
• A company recognized as a great place to work in dozens of countries and named one of the most admired companies by Fortune
• A recognized leader in diversity, working mothers, female executives, and scientists

Job Information

• Job Family: Support Services
• Division: APOC Point of Care
• Location: United States – Princeton, 400 College Road East
• Work Shift: Standard
• Travel: No
• Medical Surveillance: No
• Significant Work Activities: Keyboard use (≥ 50% of the workday)
• Base Pay: $50,700.00 – $101,300.00 (may vary by location)

EEO Statement

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law – English: http://webstorage.abbott.com/common/External/EEO_English.pdf. EEO is the Law – Español: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf.