Senior Customer Support Service Delivery Program Manager (Fully Remote)

Mercury; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Mercury is a fintech company providing banking services and financial tools for businesses. The company values diversity and belonging and is an equal opportunity employer.

Mercury seeks an experienced CX ops professional to lead transitions from scoping to stabilization, and to build frameworks for service delivery decisions using data.

The candidate will have 6+ years in CX operations or service delivery, with proven BPO transition and SQL experience.

Qualifications

• 6+ years in CX ops or service delivery.
• Proven BPO transition and SQL experience.

Responsibilities

• Lead transitions from scoping to stabilization.
• Build frameworks for service delivery decisions.

Job description

• Evolve CX service delivery, starting with BPO partnerships.
• Use data to recommend where support work should live.

Responsibilities:

• Lead transitions from scoping to stabilization.
• Build frameworks for service delivery decisions.

Candidate profile:

• 6+ years in CX ops or service delivery.
• Proven BPO transition and SQL experience.

Mercury

Mercury is a fintech company providing banking services and financial tools for businesses. The company values diversity and belonging and is an equal opportunity employer.