Senior Customer Success Specialist

Autodesk; United States; Remote; USD 112,000 - 163,000; Full time

Job summary

Autodesk seeks a Customer Success Specialist to manage renewals for small to medium businesses. The role involves promoting customer satisfaction, driving product adoption, and partnering with sales. Ideal candidates will have a strong background in customer success or sales, with a focus on renewals and customer engagement.

Benefits

Health benefits

Financial benefits

Work-life balance

Annual cash bonuses

Stock grants

Qualifications

• 4+ years in customer success, renewals, or inside sales.
• Documented success in the field.
• Experience at a software company.

Responsibilities

• Promote customer satisfaction, retention, and renewals.
• Drive product adoption and engagement.
• Monitor health indicators and translate into success strategies.

Skills

Customer success

Problem-solving

Influencing

Collaboration

Emotional intelligence

Job description

Job Requisition ID #

25WD88930

Position Overview
The Autodesk Water Infrastructure Customer Success Specialists’ (CSS) sole focus is to successfully manage renewals for small and medium - sized businesses by driving product and process ad option . We do this by helping our customers successfully utilize their Autodesk Water Infrastructure software so
they can derive the maximum benefit from their Autodesk investment and... come back for more! The role will partner with the Sales team on account and territory planning and provide customer health leadership, handle escalations on at - risk customers, strategize on one - to - many many Customer Success Initiatives, drive product enablement and be a resource on how best to leverage Customer Success Resources.

Responsibilities

• Promote overall customer satisfaction, product adoption, retention, and renewals

• Drive customer renewals by engaging customers to drive usage and adoption of our solutions in the onboard, adopt and renew space so they derive maximum value from their investment in Autodesk Solutions

• Identify new opportunities to position long term subscriptions for qualified cust omers

• Develop plans for “at - risk” customers

• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Autodesk solutions and associated business benefits to address their needs

• Moni tor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success

• Identifying opportunities to expand relationships, up - selling/cross - selling new products

• Requires an elevated level of influence o ver the customer lifecycle through renewal

• Develop a comprehensive needs assessment for custom training initiatives

• Contribute thought leadership and best practice, both internally and externally, around business transformation and end user adoption

• Docum ent all customer opportunities and customer activity in Salesforce & Outreach

• Conduct customer quarterly business reviews

• Deliver accurate forecasts weekly to ensure our success against plans and targets

• Assist team members in sorting out and understanding data discrepancies between sources of information.

• Host monthly best practice review call. This could be a debrief of a r ecorded call, r eviewing the aspects that worked well or could’ ve been improved. Best practices will be documented in a easy to use access repository

• Back up support for Renewal Manager

• Representative of the CSS team in cross functional meetings; report meeting outcomes to the rest of the team .

• Coach new hires on best practices. Coach existing team members on call prep and effective meeting management.

• Product specialization

Minimum Qualifications

• 4+ years customer success, renewals, and or inside - sales experience (individual contributor role)

• Documented track record of success

• Experience at a software company

The Ideal Candidate

• Enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers

• Have a collaborative and consultative work style, the ability to thrive in a high volume, highly dynamic work environment

• Ability to prioritize, multi - task and perform effectively under pressure

• Have an elevated level of integrity, self - motivated and driven to high performance

• Understanding of customer success principles, approaches and considerations

• Experience with complex, escalated customer situations, ability to nav igate large organizations and gain executive level buy - in

• Have strong problem - solving abilities and emotional intelligence when establishing trust with people

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based sales roles, we expect a starting On-Target Earnings (OTE) between $112,100 and $162,250. OTE is comprised of base salary plus commission target for sales roles. Offers are based on the candidate’s experience and geographic location and may exceed this range. In addition to base salaries and/or OTE for sales roles, we also have a significant emphasis on annual cash bonuses, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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