Senior Customer Success Manager, Visual Lease

CoStar Group; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

An innovative company in commercial real estate information is seeking a Senior Customer Success Manager. This role involves nurturing customer relationships post-onboarding to increase platform adoption and engagement. Candidates should have a bachelor's degree and significant customer interaction experience, along with strong organizational skills. Benefits include healthcare and retirement plans.

Benefits

Comprehensive healthcare

401(k) with match

Stock purchase plan

Paid time off

Tuition reimbursement

Wellness benefits

Qualifications

• Bachelor's degree from an accredited university.
• 5+ years of customer interaction and resolution experience.
• Knowledge of commercial real estate management preferred.
• Project Management Certification preferred.

Responsibilities

• Maximize customer value and monitor platform utilization.
• Provide training and support expansion and renewal efforts.
• Support customer retention strategies and deliver platform reviews.

Skills

Communication

Collaboration

Organizational skills

Education

Bachelor’s degree

Tools

Salesforce

Job description

Senior Customer Success Manager, Visual Lease

Join to apply for the Senior Customer Success Manager, Visual Lease role at CoStar Group.

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group aims to digitize the world’s real estate, empowering people to discover properties, insights, and connections that improve their businesses and lives.

Visual Lease, a CoStar Group company, offers a platform that supports lease management, lease accounting, and sustainability reporting, used by over 1,500 organizations worldwide.

The role involves nurturing customer relationships post-onboarding to increase platform adoption and engagement, based in New Jersey or Atlanta, with full-time office presence.

Responsibilities include:

• Maximize customer value and monitor platform utilization
• Maintain project management tools and update Salesforce
• Provide training and support expansion and renewal efforts
• Build internal networks and collaborate with teams
• Support customer retention strategies and deliver platform reviews
• Assist in pre-sales activities and develop training programs
• Stay updated on product features and drive best practices
• Gather customer feedback and mentor junior team members

Basic qualifications:

• Bachelor’s degree from an accredited university
• 5+ years of customer interaction and resolution experience
• Knowledge of commercial real estate management or lease accounting preferred
• Strong communication, collaboration, and organizational skills
• Willingness to travel (5-10%) and ability to learn software solutions quickly
• Project Management Certification preferred

Benefits include:

• Comprehensive healthcare, 401(k) with match, stock purchase plan
• Paid time off, tuition reimbursement, wellness benefits

We are an equal opportunity employer and do not sponsor visas for this role.