Senior Customer Success Manager - Central - Delphix

Delphix; Minneapolis (MN); On-site; USD 91,000 - 117,000; Full time

Job summary

Perforce is seeking an Associate Manager of Customer Success to support Delphix customers in the central US region. You will drive value realization, manage executive relationships, and lead renewal and expansion opportunities while collaborating with cross‑functional teams.

You will guide strategic accounts, monitor health and risk, and ensure successful adoption of Delphix solutions across customers. Travel as needed to build relationships and close deals.

Qualifications

• 8+ years in account management/customer success in a software company.
• Experience negotiating and closing customer contracts (renewals & expansion).
• History of success as a customer success manager, consultant, or account manager.
• Track record leading technical conversations and demonstrating value.
• Willingness to travel as needed.

Responsibilities

• Establish and maintain relationships with key decision makers within assigned accounts.
• Orchestrate relationships with clients to define value, increase adoption and retention.
• Partner with sales, engineers and services to expand Delphix usage.
• Discuss business terms with Economic Buyer to reinforce value and growth.
• Act as liaison for technical inquiries, issues or escalations with cross‑functional teams.
• Ensure client reference ability to support sales in expansions and closings.
• Facilitate executive‑level engagements such as value realization and strategy reviews.
• Measure customer success metrics and report progress internally and externally.
• Identify and manage escalations to drive action items to resolution.
• Develop strategic account plans for 100% consumption and growth.
• Know the market and competitors; identify new use cases.
• Manage renewal, health and risk forecasting for the client portfolio.

Skills

Account management

Renewals & expansion

Executive relationship management

Value realization

Risk management

Cross-functional collaboration

Public speaking

Travel readiness

Education

Bachelor's degree in Business/CS/IS or related field

Tools

Gainsight

PowerPoint

Job description

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Position Summary

Our Associate Manager of Customer Success at Perforce is searching for a Senior Customer Success Manager to join the team in support of Delphix customers in the central US region.

About You

You are customer-focused, who is experienced at managing and growing customer accounts. You excel at building relationships with key decision-makers, driving value realization, and identifying growth opportunities. You are comfortable discussing financial terms, renewals, and identify expansion opportunities while maintaining a strong focus on customer success. You naturally possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. You can identify and mitigate risk as well as pull teams together to solve escalations. You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. You can converse effectively with end users, economic buyers, internal teams, procurement and executives. You are able to establish yourself as a trusted advisor with any level of resources and can demonstrate the value of solutions effectively.

Responsibilities

• Establish and maintain relationships with key decision makers within assigned accounts.
• Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention.
• Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of Delphix.
• Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities.
• Act as the Delphix liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), ENG or others as needed.
• Ensure client reference ability to support the Sales organization in expansions and closing processes.
• Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs.
• Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally.
• Identify and manage escalations for successful resolution by driving internal and external team action items.
• Develop strategic account plans for 100% consumption and areas of growth based on customer’s short and long-term goals.
• Know the market and maintain a good knowledge of all key competitors.
• Identify new use cases and new organizational contacts to expand on our customer’s realized value and organization success.
• Be responsible for renewal, health and risk forecasting and reporting on your client portfolio.

Knowledge, Skills and Abilities

• Bachelor’s Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience.
• 8+ years of experience in account management/customer success in a software company.
• Experience negotiating and closing customer contracts (renewals & expansion).
• History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent.
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
• Experience working in a development, testing or data management environment.
• Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking.
• Must work within a team environment with sales, field services and delivery teams.
• Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations.
• Has worked successfully with Partners in collaborating on customer’s success.
• Must be able to travel at times.

AI Fluency

Level 2: Skilled Prompter (Advanced Foundation / Early Proficient) - Crafts effective, outcome‑oriented prompts, iterates to improve quality and speed, and validates AI outputs against business context and expectations.

Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.

All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards.

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

EOE & Belonging Statements | Perforce Software

www.perforce.com

90800 - 117000 USD a year

This position is eligible for our company annual bonus plan.