Senior Customer Success Manager - Remote ROI-Driven

SMARTLINX; Hackensack (NJ); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

FSA / HSA

Life Insurance

Pet Insurance

401(k)

Job summary

SMARTLINX is seeking a Customer Success Manager to own execution, value realization, and ongoing experience for a portfolio of clients. Reporting to a Strategic Account Manager, you will translate account strategy into action, manage cadence, monitor adoption, and proactively identify opportunities to realize greater value and measurable ROI from Smartlinx.

The role emphasizes relationship skills, curiosity, analytical thinking, and operational discipline, with growth toward a Strategic Account

Qualifications

• Bachelor's degree or equivalent professional experience preferred.
• 3–5 years of experience in Customer Success, Account Management, Client Services, SaaS, healthcare technology, or related roles.
• Experience supporting customer adoption, onboarding, or ongoing account management programs.
• Strong communication and relationship-building skills, with credibility for operational stakeholders.
• Ability to manage multiple accounts, priorities, and follow-up items in a fast-paced environment.
• Analytical mindset: connect customer goals, product usage, and ROI opportunities.
• Experience using Salesforce or similar CRM platforms preferred.
• Healthcare, workforce management, or SaaS industry experience a plus.
• Interest in developing toward a future Strategic Account Manager role.

Responsibilities

• Proactively identify opportunities for customers to realize greater value and ROI from Smartlinx by linking goals to product usage and workflows.
• Execute against the account strategy and translate goals into actions with owners and milestones.
• Own the ongoing customer cadence for assigned accounts and maintain momentum on priorities.
• Monitor usage, adoption, engagement, health scores and intervene early to address risks.
• Coordinate internal resources to achieve customer outcomes, not just route requests.
• Lead EBR preparation with data gathering, ROI insights, action planning and follow-up tracking.
• Identify renewal and expansion signals and inform the SAM for commercial strategy.
• Maintain accurate account activity and CRM updates; advocate for product feedback and improvements.

Skills

Relationship building

Account management

Communication

Analytical thinking

Ownership mindset

Cross-functional collaboration

Education

Bachelor's degree or equivalent professional experience

Tools

Salesforce

Job description

SMARTLINX is seeking a Customer Success Manager to own execution, value realization, and ongoing experience for a portfolio of clients. Reporting to a Strategic Account Manager, you will translate account strategy into action, manage cadence, monitor adoption, and proactively identify opportunities to realize greater value and measurable ROI from Smartlinx.

The role emphasizes relationship skills, curiosity, analytical thinking, and operational discipline, with growth toward a Strategic Account