Senior Customer Success Manager - Remote, 4-Day Work Week

Wonderlic; Denver (CO); Remote; USD 77,000 - 98,000; Full time

Benefits offered by this job

Fully Remote - Anywhere in the U.S.

Four-Day Workweek (32 hours)

Generous PTO & paid holidays

Company shutdown Dec 24–Jan 1

Medical, dental, vision

401(k) with company matching

Paid new parent leave (10 weeks)

Well-being benefit

Job summary

Wonderlic is seeking a dynamic Senior Customer Success Manager (CSM) with deep HR technology experience to drive revenue growth through renewals and expansions.

You will manage a portfolio of customers, align our Wonderlic Select and Develop solutions with client goals, and act as a trusted advisor to maximize value and retention across a remote-first organization.

Qualifications

• 5+ years of SaaS Customer Success or Account Management experience in HR tech solutions.
• Proven track record with renewals and cross-sell/upsell to drive revenue growth.
• Strong communication, negotiation and relationship-building with HR and L&D decision-makers.

Responsibilities

• Drive growth and retention by identifying renewals and expansion opportunities to meet revenue targets.
• Serve as the primary point of contact for customers and coordinate with Sales and Product teams.
• Lead business reviews to ensure value realization and develop tailored action plans.
• Maintain deep product and market knowledge to provide strategic insights and recommend new features.
• Create feedback loops with customers to remove barriers to adoption and reduce churn.

Skills

SaaS Customer Success

Account Management

Renewals

Upsell

HR tech

Education

Bachelor's degree

Tools

CRM

Job description

• Fully Remote: Anywhere in the U.S; Chicago HQ
• A Four-Day Workweek: Enjoy a full-time schedule of just 32 hours across four days, with more time for life outside of work.
• Meaningful Time Off: Generous PTO, paid holidays, and a paid company shutdown from December 24 through January 1.
• Comprehensive Benefits: Medical, dental, and vision coverage, a 401(k) with company matching, and 10 weeks of paid new parent leave.
• Well-Being That Matters: A dedicated wellness benefit to support your overall well-being.

What Makes Wonderlic Different?

About Us

Do meaningful work. Work from anywhere. Enjoy a four-day workweek.

At Wonderlic, we believe great work and a fulfilling life should go hand in hand. We’re a remote-first company offering a full-time, 32-hour workweek across four days, giving our team more time to focus on what matters at work and beyond it.

Our mission is to create a world where everyone finds and thrives in their best job—and that starts with us. We combine decades of science-based assessment expertise with industrial-organizational (I-O) psychology, machine learning, and artificial intelligence to deliver evidence-based insights that help organizations make smarter employment decisions. Our intuitive assessment solutions empower HR teams to identify top applicants, predict on-the-job performance, and build stronger, more successful workforces.

We’re proud to bring the same thoughtful, evidence-based approach to how we work as we do to the solutions we create. We believe people do their best work when they have the flexibility, support, and time to thrive, both professionally and personally.

What Sets Us Apart

• Scientific Excellence: We apply rigorous scientific methodologies to develop assessments that accurately measure individual potential and help organizations make informed talent decisions.
• Innovation: We continually explore emerging technologies and methodologies, including machine learning and AI, to keep our solutions at the forefront of talent assessment.
• Lasting Impact: By integrating I-O psychology and evidence-based insights, we help organizations hire more effectively, develop talent, and improve long-term employee success and retention.

Overview

Wonderlic is looking for a dynamic and commercially oriented Senior Customer Success Manager (CSM) with deep expertise in the HR technology space. At Wonderlic, we’re on a mission to revolutionize the talent solutions space with our leading products, Wonderlic Select and Wonderlic Develop. This pivotal role is not just about maintaining client relationships—it’s about driving revenue growth through renewals and expansion, while developing successful long-term partnerships, ensuring our clients derive maximum value from our offerings.

Your Impact

As a Senior Customer Success Manager, your primary goal will be to drive revenue growth by ensuring customer satisfaction and loyalty. You will leverage your sales acumen and HR tech expertise to manage a diverse portfolio of existing customers, building strong relationships and acting as a trusted advisor. Your ability to navigate complex client needs and align our products with their strategic goals will be crucial in achieving renewals and expansion.

What You’ll Do

• Drive Growth and Retention:
• Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets.
• Cultivate strong client relationships through strategic conversations that align Wonderlic's solutions with the client's business objectives.
• Customer Engagement:
• Serve as the primary point of contact for customers, representing their voice to internal teams, and ensuring smooth transitions between Sales and Customer Success.
• Conduct business reviews to assess and ensure the value realization of our products and develop tailored action plans to address any issues.
• Renewal and Expansion Cycle Management:
• Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions.
• Use customer health monitoring tools to identify and mitigate risks, ensuring a proactive approach to customer success.
• Product and Market Expertise:
• Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations.
• Introduce new products and features to customers, ensuring they are fully informed of their value and benefits.
• Customer Advocacy and Feedback:
• Function as a customer advocate within the company, streamlining the customer experience to prevent turnover.
• Create feedback loops between customers and product teams to identify and remove barriers to customer adoption.

What We’re Looking For

• Proven Success: Recognized for exceptional commercial achievements and consistently exceeding targets – especially in formalized recognition programs.
• Consistent Excellence: A strong track record of meeting and surpassing expectations.
• Stability and Growth: Demonstrated ability to achieve long-term success and growth within previous roles.
• HR Tech Expertise: Extensive experience in B2B SaaS Customer Success, ideally with HR technology solutions (Recruiting, HCM, LMS, etc.).
• Industry Knowledge: Deep understanding of the challenges faced by HR, Recruiting, and Employee Development leaders.
• Leadership: Recognized subject matter expert with experience coaching or mentoring others.
• Curiosity and Creativity: Naturally curious and creative in your approach to solving problems.

Qualifications

• 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions (Recruiting, HCM, LMS, etc.).
• Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities.
• Strong sales acumen, with excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers.
• Analytical skills and the ability to leverage data to guide client conversations and uncover opportunities.
• Proactive and collaborative mindset, with the flexibility to thrive in a fast-paced environment.

Target Total Compensation: This position offers OTE of $110,000 to $140,000, split between a base and variable compensation.

Base salary: $77,000 USD - $98,000 USD

Base salary plus commission or variable pay.

On-target earnings (OTE): $110,000 USD - $140,000 USD

Our Policy

Affirmative Action Plan/Equal Employer Opportunity (AAP/EEO) Statement: Research suggests that both theconfidence gapandimposter syndromecan make members of some groups (including women, members of the LGBTQIA+ and BIPOC communities, and candidates of less traditional age, education, or background) less likely to apply for jobs when they don’t meet 100% of the qualifications. At Wonderlic, we are in the business of identifying potential, and we encourage all interested candidates to apply.

Wonderlic is proud to be an equal employment opportunity/affirmative action employer. Here, diversity is valued and celebrated, and this is what makes us such a successful team. Wonderlic does not discriminate in employment on the basis of race, color, religion, gender, gender identity, pregnancy status, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law.

In addition, we will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please get in touch with us [e-mail] to request an accommodation.

Disclaimer: This job description is not designed to include a comprehensive list of duties and responsibilities that are required of the employee. Duties and responsibilities may change or be assigned at any time, with or without notice.

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