Senior Customer Success Manager

Wonderlic; Vernon Hills (IL); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Generous PTO + company shutdown 12/24–

Medical, dental, vision

401k with matching

Paid new parent leave

Job summary

Wonderlic is seeking a Senior Customer Success Manager to drive revenue growth through renewals and expansion within a portfolio of HR technology customers. You will partner with Sales and Product teams to maximize value and customer outcomes.

The role requires 5+ years in SaaS Customer Success or Account Management, strong sales acumen, and deep HR tech knowledge. Expect a national remote role with the opportunity to influence strategic accounts.

Qualifications

• 5+ years of SaaS Customer Success or Account Management experience in HR tech solutions (Recruiting, HCM, LMS, etc.).
• Strong sales and negotiation skills with HR and L&D decision-makers.
• Proven ability to manage a portfolio of accounts and drive renewals and upsell opportunities.
• Analytical mindset with data-driven client conversations to uncover opportunities.
• Proactive, collaborative mindset to thrive in a fast-paced environment.

Responsibilities

• Identify opportunities within existing customers to drive renewals and expansion to meet revenue targets.
• Serve as primary contact for customers and align solutions with client objectives.
• Lead renewal and expansion cycles from needs assessment to close.
• Develop product expertise and communicate value to customers and internal teams.
• Create customer feedback loops to remove adoption barriers and improve outcomes.

Skills

SaaS CS

Account Management

HR Tech

Sales Acumen

Relationship Building

Job description

About Us

Work a four-day week from anywhere for a company where people genuinely believe in what they do. Wonderlic leads the way in fair, predictive science to create a world where everyone finds and thrives in their best job—and that starts with you. We expertly combine our science-based assessment expertise with I-O psychology, machine learning, and artificial intelligence to deliver evidence-based insights that empower smarter employment decisions. Our simple, intuitive assessment tools help sophisticated HR teams identify top applicants, predict on-the-job performance, and ensure our own team is engaged and equipped to do their best work.

About Us

Work a four-day week from anywhere for a company where people genuinely believe in what they do. Wonderlic leads the way in fair, predictive science to create a world where everyone finds and thrives in their best job—and that starts with you. We expertly combine our science-based assessment expertise with I-O psychology, machine learning, and artificial intelligence to deliver evidence-based insights that empower smarter employment decisions. Our simple, intuitive assessment tools help sophisticated HR teams identify top applicants, predict on-the-job performance, and ensure our own team is engaged and equipped to do their best work. Wonderlic has always championed progressive, sustainable approaches that allow people to excel professionally while living balanced, fulfilling lives. Here are some of the ways we do that:

• Work from anywhere in the United States
• Four-day work week
• Generous PTO plus a paid company shutdown from 12/24 to 1/1
• Benefits include medical, dental, vision, 401k with matching, paid new parent leave

What Sets Us Apart

• Scientific Precision: We apply rigorous scientific methodologies to develop assessments that accurately gauge individuals' potential and fit within various organizational contexts.
• Innovation: Our dedication to continuous improvement drives us to explore cutting-edge techniques and technologies, ensuring our assessments remain at the forefront of talent assessment.
• Impactful Solutions: By integrating I-O Psychology principles into our processes, we deliver solutions that not only meet the immediate hiring needs of organizations but also contribute to long-term success and retention.

Overview

Wonderlic is always on the lookout for a dynamic and commercially oriented Senior Customer Success Manager (CSM) with deep expertise in the HR technology space. At Wonderlic, we’re on a mission to revolutionize the talent solutions space with our leading products, Wonderlic Select and Wonderlic Develop. This pivotal role is not just about maintaining client relationships—it’s about driving revenue growth through renewals and expansion, while developing successful long‑term partnerships, ensuring our clients derive maximum value from our offerings.

Your Impact

As a Senior Customer Success Manager, your primary goal will be to drive revenue growth by ensuring customer satisfaction and loyalty. You will leverage your sales acumen and HR tech expertise to manage a diverse portfolio of existing customers, building strong relationships and acting as a trusted advisor. Your ability to navigate complex client needs and align our products with their strategic goals will be crucial in achieving renewals and expansion.

What You’ll Do

• Drive Growth and Retention:
  • Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets.
  • Cultivate strong client relationships through strategic conversations that align Wonderlic's solutions with the client's business objectives.
• Customer Engagement:
  • Serve as the primary point of contact for customers, representing their voice to internal teams, and ensuring smooth transitions between Sales and Customer Success.
  • Conduct business reviews to assess and ensure the value realization of our products and develop tailored action plans to address any issues.
• Renewal and Expansion Cycle Management:
  • Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions.
  • Use customer health monitoring tools to identify and mitigate risks, ensuring a proactive approach to customer success.
• Product and Market Expertise:
  • Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations.
  • Introduce new products and features to customers, ensuring they are fully informed of their value and benefits.
• Customer Advocacy and Feedback:
  • Function as a customer advocate within the company, streamlining the customer experience to prevent turnover.
  • Create feedback loops between customers and product teams to identify and remove barriers to customer adoption.

What We’re Looking For

• Proven Success: Recognized for exceptional commercial achievements and consistently exceeding targets – especially in formalized recognition programs.
• Consistent Excellence: A strong track record of meeting and surpassing expectations.
• Stability and Growth: Demonstrated ability to achieve long‑term success and growth within previous roles.
• HR Tech Expertise: Extensive experience in B2B SaaS Customer Success, ideally with HR technology solutions (Recruiting, HCM, LMS, etc.).
• Industry Knowledge: Deep understanding of the challenges faced by HR, Recruiting, and Employee Development leaders.
• Leadership: Recognized subject matter expert with experience coaching or mentoring others.
• Curiosity and Creativity: Naturally curious and creative in your approach to solving problems.

Qualifications

• 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions (Recruiting, HCM, LMS, etc.).
• Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross‑sell and upsell opportunities.
• Strong sales acumen, with excellent communication, negotiation, and relationship‑building skills with HR and L&D decision‑makers.
• Analytical skills and the ability to leverage data to guide client conversations and uncover opportunities.
• Proactive and collaborative mindset, with the flexibility to thrive in a fast‑paced environment.

Target Total Compensation: This position offers OTE of $110,000 to $140,000, split between a base and variable compensation.

Our Policy

Affirmative Action Plan/Equal Employer Opportunity (AAP/EEO) Statement: Research suggests that both theconfidence gapandimposter syndromecan make members of some groups (including women, members of the LGBTQIA+ and BIPOC communities, and candidates of less traditional age, education, or background) less likely to apply for jobs when they don’t meet 100% of the qualifications. At Wonderlic, we are in the business of identifying potential, and we encourage all interested candidates to apply.

Wonderlic is proud to be an equal employment opportunity/affirmative action employer. Here, diversity is valued and celebrated, and this is what makes us such a successful team. Wonderlic does not discriminate in employment on the basis of race, color, religion, gender, gender identity, pregnancy status, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law.

In addition, we will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Disclaimer: This job description is not designed to include a comprehensive list of duties and responsibilities that are required of the employee. Duties and responsibilities may change or be assigned at any time, with or without notice.