Senior Customer Success Manager (Remote)

Talentify.io; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

A leading technology firm in Customer Engagement Technology is seeking a Customer Success Engineer to work remotely from anywhere in the United States. This role focuses on onboarding customers, growing relationships with senior stakeholders, and maximizing the use of innovative SaaS products to meet marketing needs. The ideal candidate has extensive experience in SaaS and app marketing and exceptional communication skills, with opportunities for career growth within a collaborative environment.

Benefits

Career advancement opportunities

Collaborative work environment

Focus on continuous learning and development

Engage with an award-winning product

Qualifications

• 5-7 years of experience in customer success or support engineer role for a SaaS company.
• Strong understanding of app marketing and mobile ecosystem.
• Exceptional verbal and written communication skills.

Responsibilities

• Onboard customers and provide integration support to drive product adoption.
• Act as primary contact for accounts, managing customer growth.
• Advise clients on maximizing the product's potential for marketing.

Skills

Customer Relationship Management

Communication

Account Planning

SaaS Experience

Understanding of Mobile Ecosystem

Job description

Employer Industry: Customer Engagement Technology

Why consider this job opportunity:
- Salary up to $125,000
- Opportunity for career advancement and growth within a leading technology firm
- Work remotely anywhere within the United States
- Collaborative environment with a focus on continuous learning and development
- Engage with an award-winning product and innovative technologies
- Be part of a smart, passionate team in the mobile-first world

What to Expect (Job Responsibilities):
- Onboard customers and provide integration support to drive adoption of the employer's products
- Serve as the primary point of contact for accounts, responsible for customer growth and relationship management
- Build and maintain relationships with senior stakeholders through effective account planning
- Advise clients on maximizing the use of the employer's platform for their marketing needs
- Champion the product and serve as a product evangelist to top internet companies

What is Required (Qualifications):
- 5-7 years of relevant experience, particularly in a customer success or support engineer role for a SaaS company
- Strong understanding of the mobile ecosystem and app marketing
- Proven experience in SaaS and B2B environments
- Ability to understand and address customer requirements effectively
- Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Previous experience as a Success or Support Engineer in a technology-focused company
- Familiarity with Information Security concepts and best practices
- Empathy and strong interpersonal skills, essential for client-facing roles

#CustomerEngagement #SaaS #RemoteWork #CareerGrowth #InnovativeTechnology

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