Senior Customer Success Manager - Quora

Industriasa; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

medical/dental/vision coverage

remote work reimbursement

paid time off

employee assistance programs

equity refreshers

Job summary

Quora is a remote-first company and this Customer Success Manager role can be performed remotely from anywhere in the United States. You will be the main point of contact for a diverse portfolio of advertisers, owning the customer experience and driving success on Quora's advertising platform.

You will advise advertisers, work cross-functionally with teams, and bring analytics-driven insights to optimize campaigns.

Qualifications

• 5 years of experience managing advertising campaigns with NA market focus.
• Experience with search and social campaigns.
• Strong communication with clients at all levels including C-suite.
• Comfortable working with beta products and providing technical support.
• Ability to translate analytics into actionable insights for campaigns.

Responsibilities

• Autonomously manage a portfolio of advertising clients.
• Provide strategic guidance to opportunities within accounts to scale revenue.
• Troubleshoot questions related to campaign delivery and optimization.
• Conduct quarterly business reviews and regular check-ins with advertisers.
• Share learnings and best practices internally and externally.
• Forecast and track key account data for internal projections.

Skills

Communication

Analytical thinking

Account management

Problem solving

Tools

Salesforce

Apollo.io

Job description

[ Quora is a privately held, \"remote-first\" company. This position can be performed remotely from anywhere in the United States. Please visit careers.quora.com/eligible-countries for details regarding employment eligibility by country. ]

About Quora:

Quora’s mission is to grow the world's collective intelligence. To do so, we have two platforms: Quora: a global knowledge sharing platform with over 300M monthly unique visitors, bringing people together to share insights on various topics and providing a unique platform to learn and connect with others. Poe: a platform providing millions of global users with one place to chat, explore and build with a wide variety of AI language models (bots), including GPT-5.6-Sol, Claude-Opus-5, Claude-Fable-5, Claude-Sonnet-5, Kimi-K3, and thousands of others. As AI capabilities rapidly advance, Poe provides a single platform to instantly integrate and utilize these new models. Behind these products are passionate, collaborative, and high-performing global teams. We have a culture rooted in transparency, idea-sharing, and experimentation that allows us to celebrate success and grow together through meaningful work. Join us on this journey to create a positive impact and make a significant change in the world.

About the Team and Role:

Quora’s Sales team is dedicated to driving revenue through strategic partnerships with Agencies and Direct Clients. We are a data-driven, collaborative, and entrepreneurial team that thrives on enabling partnerships that create value for both our Advertisers and Quora. We enjoy working cross-functionally with other teams and take pride in solving problems creatively. Quora is seeking an experienced Customer Success Manager to partner with and advise our advertisers and help them build success on our advertising platform. You will be the main point of contact for a diverse portfolio of advertisers and have full ownership of the customer experience and customer success. Drawing upon all available resources, metrics, and Quora product knowledge, you will provide insights that will optimize ad campaigns and determine which creative content works most effectively. Quora Customer Success Managers engage customers in a more meaningful way than the typical sales experience. We value direct and timely communication, creative insights, and expect you to advise and even challenge advertisers if it will help them ultimately be more successful on Quora and in their respective teams. Ideal candidates will have business experience in an agency or sales environment as well as experience managing internal and external relationships with a diverse set of stakeholders and participants. The successful candidate will also have experience in/around paid search and DR/Performance marketing campaigns. You will be a great fit in this role if you love problem solving, pattern matching, digging into the data, being creative, wooing, advocating, exploring, and also checking off your list of to-dos. You are creative, smart, and like to execute.

Responsibilities:

• Autonomously manage a portfolio of advertising clients


• Provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue


• Troubleshoot and answer questions related to campaign delivery and optimization


• Conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers


• Share learnings and best practices internally and externally


• Forecast and track key account data for internal projections

Minimum Requirements:

• Availability for meetings and impromptu communication during Quora's “ coordination hours " (Mon-Fri: 9am-3pm Pacific Time)


• 5 years of experience managing advertising campaigns from either client or publisher side, preferably experience running search and social campaigns


• Demonstrated experience managing enterprise-level clients, with strong hands-on execution capability, and direct experience operating in the North American market


• Exemplary verbal, written, and listening communication skills with clients at all levels of seniority up to the C-level with the confidence and tact to respectfully challenge clients on strategic decisions


• Comfortable working with beta products and serving as the point of contact to troubleshoot technical and account issues


• Hands on experience managing, optimizing and planning performance campaigns


• Ability to translate analytics into insights and recommendations to determine which content and creatives are working or could be improved


• Action bias, ability to be a self-starter, overcome barriers and work collaboratively in a fast paced, challenging environment

Preferred Requirements:

• Previous experience with sales tools such as Salesforce and Apollo.io


• Previous experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google and/or Pinterest

Benefits:

Quora offers a wide range of benefits including medical/dental/vision coverage, equity refreshers, remote work reimbursement, paid time off, employee assistance programs, and more. Benefits are country-specific and may vary. There are many factors that will determine the starting pay, including but not limited to experience, location…

• medical/dental/vision coverage


• equity refreshers


• remote work reimbursement


• paid time off


• employee assistance programs

Additional Information:

We are accepting applications on an ongoing basis. This role is a backfill for an existing vacancy.

At Quora, we value diversity and inclusivity and welcome individuals from all backgrounds, including marginalized or underrepresented groups in tech, to apply for our job openings. We encourage all candidates who share a passion for growing the world’s knowledge, even those who may not strictly meet all the preferred requirements, to apply, as we know that a diverse range of perspectives can have a significant impact on our products and our culture.