Senior Customer Success Manager - Mandarin Speaking Required, Consumables - Baby

Amazon; Seattle (WA); On-site; USD 83,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Vendor Services in Seattle seeks a Senior Customer Success Manager to lead transformational growth for Fortune 500 brands on Amazon's marketplace. You will create vendor strategies that impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce.

This role combines strategic partnerships, data-driven decision making, and operational excellence to enhance vendor and customer experiences.

Qualifications

• Bachelor's degree or equivalent required.
• Strong project management and relationship skills.
• Fluent Mandarin preferred (based on basic qualifications in source).
• Advanced Excel skills and data analysis experience.

Responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience.
• Analyze data trends to identify opportunities and provide actionable recommendations.
• Lead promotional planning and execution while ensuring catalog optimization.
• Build collaborative relationships with internal teams and vendor partners.
• Manage multiple projects while maintaining high operational standards.

Skills

Project management

Communication

Data analysis

Relationship management

Time management

Education

Bachelor's degree or equivalent

Tools

Excel advanced

BI Tools

Tableau

Job description

Description

This role can be located in the locations listed.

This role can be located in the locations listed. Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms. Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.

Key job responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards

A day in the life

• Review performance metrics and present recommendations during vendor meetings
• Collaborate with cross-functional teams to resolve operational challenges
• Guide vendors on utilizing Amazon tools and systems effectively
• Participate in strategic planning sessions with category managers
• Support continuous improvement initiatives across the organization

About The Team

Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.

Basic Qualifications

• Experience with strong project management skills and the ability to thrive in a fast-paced environment
• Bachelor's degree or equivalent
• Speak, write, and read fluently in Mandarin
• Knowledge of Excel at an advanced level
• 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
• Data analysis experience including manipulating large datasets from complex systems and interpreting results
• Experience in relationship management
• Demonstrated ability to work effectively in fast-paced environments
• Excellent professional written and verbal communication skills
• Time management-3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills

Preferred Qualifications

• Experience using BI Tools (Tableau, OBIEE, Business Objects, Cognos, MicroStrategy)
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Experience in process improvement
• Experience working with multiple groups of stakeholders
• Experience with project management
• 5+ years of e-commerce or retail industry experience
• Professional experience in Buying, Planning or Merchandising
• Advanced degree, certifications or equivalent experience

EEO Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Accommodation Statement

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Benefits

• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at https://amazon.jobs/en/benefits.

Salary

USA, WA, SEATTLE - 82,700.00 - 140,000.00 USD annually

USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually

Company

Amazon.com Services LLC - A57

Job ID

A10424118