Senior Customer Success Manager, Consumables-Grocery

Amazon; Seattle (WA); On-site; USD 83,000 - 140,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Job summary

Amazon.com Services LLC is seeking a Senior Customer Success Manager to lead transformational growth for Fortune 500 brands on Amazon's marketplace. You will create vendor strategies, drive measurements and actionable decisions, and collaborate cross-functionally to optimize vendor performance and the customer experience across Seattle and Arlington.

The role requires strong program management, data analysis, and communication skills to deliver measurable results for vendors and customers in a

Qualifications

• Bachelor's degree required.
• 4+ years of vendor or client-facing experience in Account Management, Vendor Management or related fields.
• Data analysis experience with large datasets from complex systems.
• Proficient in Microsoft Excel.
• Excellent written and verbal communication skills.

Responsibilities

• Partner with vendors to drive growth and improve customer experience.
• Analyze data trends to identify opportunities and provide actionable recommendations.
• Lead promotional planning and catalog optimization.
• Build collaborative relationships with internal teams and vendor partners.
• Manage multiple projects while maintaining high operational standards.

Skills

Vendor management

Account management

Data analysis

Project management

Communication skills

Excel proficiency

Relationship management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Tableau

Salesforce

Job description

Description

This role can be located in one of our approved corporate offices in Seattle, WA, USA | Arlington, VA, USA. Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms. Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.

Key job responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards

A day in the life

• Review performance metrics and present recommendations during vendor meetings
• Collaborate with cross-functional teams to resolve operational challenges
• Guide vendors on utilizing Amazon tools and systems effectively
• Participate in strategic planning sessions with category managers
• Support continuous improvement initiatives across the organization

About The Team

Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.

Basic Qualifications

• Experience with strong project management skills and the ability to thrive in a fast-paced environment
• Experience managing internal and external relationships
• Experience prioritizing and managing time effectively in dynamic environments
• Bachelor's degree
• 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
• Data analysis experience including manipulating large datasets from complex systems and interpreting results
• Proficient in Microsoft Excel
• Demonstrated ability to work effectively in fast-paced environments
• Excellent professional written and verbal communication skills

Preferred Qualifications

• Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
• Experience managing multiple complex projects and adapting to change
• Experience working with multiple groups of stakeholders
• Experience with project management
• 5+ years of e-commerce or retail industry experience
• Professional experience in Buying, Planning or Merchandising
• Experience with business intelligence tools (Tableau, Salesforce)
• Background in process improvement methodologies
• Advanced degree, certifications or equivalent experience

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Compensation & Benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually

USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually

Company

Amazon.com Services LLC