Senior Customer Success Manager (IC) Experienced or Senior

Boeing; Englewood (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Boeing is seeking a Senior Customer Success Manager to enhance customer experience in aviation. This role involves collaboration across teams, managing client relationships, and driving recurring revenue growth. Ideal candidates will have extensive SaaS experience and strong communication skills.

Benefits

Competitive pay

Benefits

Total rewards package

Qualifications

• 5+ years in a SaaS customer success role.
• Ability to align customer processes with product capabilities.

Responsibilities

• Reporting client successes and issues to leadership.
• Building relationships with key stakeholders.
• Measuring customer value with adoption metrics.

Skills

Stakeholder management

Conflict resolution

Excellent communication

Relationship-building

Performance metrics

Job description

Senior Customer Success Manager (IC) Experienced or Senior

Join to apply for the Senior Customer Success Manager (IC) Experienced or Senior role at Boeing.

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful, and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Global Services Tech Operations Services & Support organization is currently seeking a Senior Customer Success Manager (IC) Experienced or Senior to join our team in Englewood, CO. Our mission is to innovate and deliver an integrated digital experience for the aviation industry that delights customers and enhances operational safety and efficiency.

We are hiring four Senior Customer Success Managers to support the Tech Operations portfolio. These roles are responsible for ensuring a first-class experience when deploying our solutions, from contract signing to go-live success. Collaboration is key, as this position involves working closely with Product Management, Sales, Software Development, Delivery Services, and our international customer base.

Position Responsibilities

• Reporting and escalating client successes and issues to leadership for transparency
• Building strong relationships with key stakeholders including users and business owners
• Measuring customer value by correlating adoption metrics with KPIs
• Maintaining a comprehensive view of customer health, ongoing engagements, and issues
• Mitigating churn and driving recurring revenue growth
• Fostering internal partnerships with the Go-to-Market team for assigned accounts
• Participating in Quarterly Business Review activities as needed
• Providing periodic reports and updates to executives
• Offering customer and market feedback to relevant teams
• Having experience in airline operations and aviation concepts
• Previous experience in a SaaS customer success role
• Aligning customer business processes with product capabilities
• Expertise in management, negotiation, and conflict resolution

Basic Qualifications

• 5+ years in a SaaS customer success role
• Ability to align customer processes with product capabilities
• Stakeholder management skills
• Conflict resolution expertise
• Excellent communication and relationship-building skills
• Experience using performance metrics
• Ability to work across time zones with a global team

Preferred Qualifications

• 7+ years in SaaS customer success roles
• Experience in airline maintenance and aviation concepts
• International and multicultural experience
• Multilingual abilities

Additional Information

Boeing is a Drug-Free Workplace. The position offers competitive pay, benefits, and a total rewards package. Application deadline: May 20, 2025. No relocation or visa sponsorship is provided. The role is for 1st shift, and Boeing is an Equal Opportunity Employer.