Senior Customer Success Manager - Healthcare

Freddie Mac; United States; Remote; USD 100,000 - 160,000; Full time

Job summary

A leading company is seeking a visionary Senior Customer Success Manager to guide healthcare payor clients through their AI-powered transformation journeys. The role involves developing strategies, guiding clients on automation solutions, and building strong relationships at the C-suite level. If you are passionate about revolutionizing healthcare, this is an exciting opportunity for impactful work in a flexible environment.

Qualifications

• 8+ years of experience in customer success or consulting roles within the healthcare payor industry.
• Exceptional communication and interpersonal skills to engage with C-level executives.
• Strong data-driven mindset with the ability to leverage specific healthcare metrics.

Responsibilities

• Develop adoption strategies for healthcare payor organizations aligning UiPath solutions.
• Guide clients in realizing value that meets their strategic objectives in claims processing.
• Lead end-to-end adoption initiatives ensuring successful implementation of automation solutions.

Skills

Communication

Interpersonal Skills

Data-driven Mindset

Job description

Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care-about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

At UiPath, we're looking for a visionary Senior Customer Success Manager to guide our healthcare payor clients through their AI-powered transformation journeys. You'll be the driving force behind our clients' success, leveraging your deep expertise in healthcare payor operations and organizational change management. Your mission is to deliver exceptional impact, navigate complex healthcare environments, and lead both internal and external teams to achieve transformative outcomes. If you're passionate about revolutionizing healthcare through cutting-edge automation and AI technologies, this role offers an exciting opportunity to make a significant difference.

What you'll do at UiPath
• Develop comprehensive adoption strategies tailored to healthcare payor organizations, aligning UiPath solutions with industry-specific challenges and opportunities.
• Guide clients in defining, delivering, and realizing value that aligns with their strategic objectives, focusing on areas such as claims processing efficiency, member experience enhancement, and regulatory compliance.
• Lead end-to-end adoption initiatives, orchestrating various workstreams to ensure successful implementation of automation solutions in complex healthcare payor environments.
• Serve as the primary point of contact and trusted advisor for senior executives in healthcare payor organizations, building strong relationships at the C-suite level.
• Stay at the forefront of healthcare industry trends, emerging technologies, and automation best practices, contributing to thought leadership content specific to healthcare payors.
• Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified, customer-centric approach tailored to the healthcare payor market.
• Develop effective solutions to complex problems unique to the healthcare payor industry, such as improving claims accuracy, reducing fraud, and enhancing member services through automation.

What you'll bring to the team

• 8+ years of experience in customer success or consulting roles within the healthcare payor industry
• Deep understanding of healthcare payor operations, challenges, and regulatory landscape (e.g., HIPAA, ACA, value-based care models)
• Proven expertise in professional services and support/services attach motions specific to healthcare technology implementations
• Exceptional communication and interpersonal skills, with the ability to engage effectively with C-level executives in healthcare organizations
• Strong data-driven mindset, with the ability to use healthcare-specific metrics and KPIs to drive results
• Experience in high-growth technology companies, preferably in the SaaS or RPA space with a focus on healthcare solutions
• Available to be remote - Prefer Eastern/Central time zones

#LI-KS6

Maybe you don't tick all the boxes above-but still think you'd be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes-and passion can't be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.