Senior Customer Success Manager, Fire & Weather Solutions

Technosylva; Denver, Northern (CO, KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Technosylva is seeking a Senior Customer Success Manager to drive adoption, engagement, and retention for fire agency and utility clients. You will bridge customers with internal teams to deliver exceptional experiences and fuel product growth.

Ideal candidates bring SaaS customer success and wildfire/weather domain knowledge, with a proven ability to manage strategic accounts and drive renewals, expansions, and customer value realization.

Qualifications

• Experience in wildfire risk mitigation, SaaS, or related customer-facing tech.
• Ability to translate fire/weather concepts for operational stakeholders.
• Experience managing large, strategic accounts in complex environments.

Responsibilities

• Manage relationships with key clients, guiding long-term value realization.
• Own customer retention, renewals, and expansion opportunities.
• Coordinate with Sales to identify upsell opportunities across products.
• Translate technical fire/weather concepts into actionable guidance for customers.
• Lead onboarding and customer education to maximize product adoption.
• Address escalated issues and coordinate with internal teams for resolution.
• Conduct business reviews and identify growth opportunities with senior customers.
• Track success metrics and report health trends to leadership.
• Serve as voice of the customer in product reviews and roadmapping.

Skills

Wildfire SaaS

CRM proficiency

Stakeholder mgmt

Strong communication

Fire weather knowledge

Job description

Technosylva is seeking a Senior Customer Success Manager to drive adoption, engagement, and retention for fire agency and utility clients. You will bridge customers with internal teams to deliver exceptional experiences and fuel product growth.

Ideal candidates bring SaaS customer success and wildfire/weather domain knowledge, with a proven ability to manage strategic accounts and drive renewals, expansions, and customer value realization.