Senior Customer Success Manager - Fire Agency Solutions

Tecnosylva; Denver (CO); On-site; USD 90,000 - 130,000; Full time

Job summary

Technosylva is seeking a Senior Customer Success Manager to drive adoption, retention, and expansion for our wildfire and weather risk mitigation platform. You will serve as the primary liaison between fire agencies, utilities, and internal teams, ensuring value realization and long-term partnerships.

You will own onboarding, customer education, and ongoing health metrics, translating complex risk analytics into actionable guidance for executive stakeholders.

Qualifications

• Experience leading customer success for SaaS products in mission-critical settings.
• Ability to manage executive-level relationships and drive renewal/upsell strategies.
• Strong understanding of fire agencies, emergency management, or related fields preferred.

Responsibilities

• Manage and strengthen relationships with key clients, guiding them to realize value and renew contracts.
• Own retention, renewals, and expansion opportunities with cross-functional teams.
• Translate technical capabilities (fire/weather/risk analytics) into clear customer value and ROI.
• Lead onboarding and customer education, ensuring rapid adoption and satisfaction.
• Track success metrics (adoption, churn, NPS) and report to leadership.

Skills

Customer Success

SaaS

CRM management

Stakeholder management

Executive communication

Fire/agencies domain knowledge

Data-driven

Cross-functional collaboration

Tools

CRM software

GIS / geospatial tools

Job description

Technosylva is seeking a Senior Customer Success Manager to drive adoption, retention, and expansion for our wildfire and weather risk mitigation platform. You will serve as the primary liaison between fire agencies, utilities, and internal teams, ensuring value realization and long-term partnerships.

You will own onboarding, customer education, and ongoing health metrics, translating complex risk analytics into actionable guidance for executive stakeholders.