Senior Customer Success Manager

BeamUP; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

BeamUP, a leader in AI-powered data solutions, is seeking a Senior Customer Success Manager for the US region. This fully remote role involves end-to-end ownership of customer relationships, strategic advocacy, and collaboration with European teams. The ideal candidate will have extensive experience in customer success and account management within a SaaS environment, showcasing strong communication and organizational skills.

Qualifications

• 5+ years in Customer Success or related roles at a SaaS startup.
• 3+ years managing large enterprise accounts.
• Proven ability to work independently and make data-driven decisions.

Responsibilities

• Lead onboarding, adoption, and growth for US-based customers.
• Serve as primary advisor to C-suite and senior stakeholders.
• Build and maintain automated dashboards for metrics.

Skills

Customer Success

Account Management

Communication

Organizational Skills

Data-Driven Decision Making

Education

Bachelor’s degree (technical or business discipline)

Tools

Tableau

Looker

Salesforce

Gainsight

Job description

About Us
Trusted by Fortune 10 companies and global enterprises, BeamUP delivers AI-powered autonomous data agents that analyze both structured and unstructured supply chain data. We empower retailers, logistics providers, 3PLs, and manufacturers to move beyond static dashboards—enabling real-time, automated decision-making across their operations.

Our Mission
Our mission is to help enterprise supply chain teams automate decisions, eliminate inefficiencies, and drive profitability by turning complex, disconnected data into actionable insights in seconds.

Beamup.ai is looking for a Senior Customer Success Manager, US Region

About the Role -

As our first Customer Success Manager in the US region, you will work fully remotely from the US, partnering with management and support teams based in Europe.
You are a self-starter who thrives in a high-tech startup: making autonomous decisions, anticipating customer needs, and creatively bridging time-zone differences to deliver exceptional service.

Key Responsibilities -

• End-to-End Ownership
• Lead onboarding, adoption, and growth for US-based customers—managing your portfolio independently.
  
  
• Serve as the primary trusted advisor to C-suite and senior stakeholders, aligning BeamUP’s value to their strategic objectives.
  
  
• Cross-Functional Collaboration
• Coordinate with European-based, Product, Engineering, and Support teams to ensure seamless delivery and timely issue resolution.
  
  
• Maintain transparent communication—own meeting cadences, share status updates, and document decisions in our central knowledge base.
  
  
• Strategic Advocacy & Risk Mitigation
• Proactively identify and defuse risks to prevent churn.
  
  
• Champion the voice of US customers in product-roadmap discussions—translate feedback into actionable requirements.
  
  
• Automation & Reporting
• Build and maintain automated dashboards that surface adoption, engagement, and SLA-risk metrics for the US region.
  
  
• Leverage data to detect inconsistencies and trigger proactive outreach.
  
  
• Training & Enablement
• Develop US-focused success playbooks, training materials, and a demo environment.
• Deliver live and on-demand training sessions to accelerate customer proficiency and self-service adoption.

Qualifications -

• 5+ years in Customer Success, Account Management, or related customer-facing roles at a SaaS AI, data or cyber startup.
  
  
• 3+ years managing large enterprise accounts, ideally in a distributed team environment.
  
  
• Proven ability to work independently—setting priorities, making data-driven decisions, and executing with minimal supervision.
  
  
• Strong organizational skills: adept at juggling US customer needs with European-based team support.
  
  
• Exceptional verbal and written communication: able to translate complex technical concepts into clear, actionable guidance.
  
  
• Bachelor’s degree (technical or business discipline) or equivalent experience.
  
  
• Develop and implement best practices, tools, and processes to enhance the Customer Success program.
  
  
• Familiarity with BI/reporting tools (e.g., Tableau, Looker) and CRM/CS platforms (e.g., Salesforce, Gainsight).

BeamUP is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

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